Guest User
February 16, 2025
Terrible experience at this hotel. Upon arrival, I discovered that there was no hot water for the shower and, even more disgusting, I found hair in the bed that was clearly not mine. After reporting the problem to the front desk, I was told that it was best to avoid showering, without offering any concrete solutions. The next day I asked for the sheets to be changed, and was assured that it had been done. Too bad it was a lie, because I recognized the same dirty sheets as before. When I pointed this out, the staff was rude and treated me as if I were the problem. Furthermore, the room is full of dust, a sign of a rough cleaning. The customer service is non-existent and the attitude of the staff is unacceptable. I strongly advise against this hotel to anyone looking for a minimum of hygiene and professionalism.
Original TextTranslation provided by Google