To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.6
Filter by:
Sort by:
All reviews(187)
Positive reviews(180)
Reviews with photos/video(42)
Awesome rooms(69)
Large rooms(44)
Convenient location(44)
Easy to get around(36)
Delicious breakfast(29)
Close to train station(25)
Classy environment(10)
Quiet & comfortable(6)
Negative reviews(7)
Shu Ting
Classic Junior Suite with Sofa-bed
Stayed in Nov 2024
Travel with friends
8 review
4.5/5
Great
Posted on Nov 5, 2024
Stayed in this hotel for 2 nights, the room is clean and spacious for 3. Variety food choices for breakfast. Hotel location is good, less than 10mins walk from Centrale station.
Response from Property: Dear Shu,Thank you for your great review!We are so glad that you enjoyed our spacious rooms and the rich breakfast choices,We hope to welcoming you very soon in the futureBest regardsMassimo PolichettiHotel ManagerUNAHOTELS CENTURY
Rachael
Classic Junior Suite with Sofa-bed
Stayed in Oct 2024
Travel with friends
1 review
4.5/5
Great
Posted on Oct 5, 2024
Clean hotel. Super pleased with the chambermaid who was servicing our floor. We did not need any room service but need toilet rolls replenishment. So we asked her for some toilet paper and change of towels. She went over the extra mile to come into the room to take our old towels and also clear all the trash bins!! We were asking if she can help to get us a kettle and she really brought it up and placed it outside of our room door cos we had the privacy tag on. Good service!!!
Response from Property: Dear Rachael,thank you for your great review!We are glad you have appreciated the professional attitude of our staff, with particular mention to the housekeeping employee. We work hard everyday to offer a pleasant and comfortcable stay tou our guests and when we read words like yours it means that we succeeded in our aim! Thanks a lot!Hope to welcome you again during your next time in MilanWarm regardsMassimo PolichettiHotel ManagerUNAHOTELS Century MilanoWe work hard everyda
SusannaNg
Classic Double Junior Suite
Stayed in Aug 2024
Couples
6 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Very good location, very big room, I have 5 luggages, still have many space ... Love this hotel, clean and tidy.
Response from Property: Dear Susanna,We would like to express our heartfelt gratitude for your kind words and for appreciating our spacious rooms. It brings us great joy to know that you found our rooms to be big and comfortable during your stayWe look forward to having you with us very soon in the near futureWarmest regardsMassimo PolichettiHotel ManagerUNAHOTELS CENTURY
kriskibi
Superior Double Junior Suite
Stayed in Feb 2024
Couples
5 review
1.7/5
Posted on Feb 24, 2024
Firstly, the front desk lady with glasses was really rude, arrogant and impatient. You should learn some manner from the kind and smiley lady next to you, because your fake smile like the face of the zombie nun's alive. Secondly, although the location is nice it needs ten minutes walk from the Milano Centrale but actually quite tricky to find this hotel it needs me to ask other hotel’s receptionist for help with, google map wasn’t accurate. Because this hotel located in a lane inside of a place like car park.
Response from Property: Dear Kris,It is unfortunate to hear that you were not satisfied with your experience. At our hotel, we strive to provide each and every guest with personalized service, quality amenities, and a memorable stay. We are truly sorry for any lapses in hospitality you encountered. Your experience does not align with our commitment to excellent customer service and we will certainly address this issue with our team, particularly with the staff membersWe sincerely hope that you will give us another chance to provide you with an exceptional experience in the future.Warmest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY
Guest User
Superior Junior Suite Double Single Use
Stayed in Jun 2024
Business travelers
3 review
3.0/5
Posted on Jun 21, 2024
Rooms are good toilette and shower very good. Lifts a bit too noisy. No Gym no swimming pool are a very negative aspect. Overall the relation between price and services are not worth the money. Location very good for business..
Response from Property: Dear Sir,We regret to read that our service did not meet your expectations. We work hard to create unforgettable memories, trying to make our guest feel at home away from home, taking care of every detail with a high-level and friendly approach. I kindly invite you to contact me personally in order to discuss what inconveniences you experienced in order to use your feedback to improve furthermore our service.Warmest regardsMassimo PolichettiHotel ManagerUNAHOTELS CENTURY
Anonymous User
Classic Junior Suite Double (2adults+1child)
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Super big room and good location. Love it in Milano. Worthy the money.
Response from Property: Dear Sirs,Thank you for your feedbackWe are very pleased you enjoyed our spacios room and that the location was suitable for you!We hope to having you with us very soon in the near futureBest regardsMassimo Polichetti Hotel Manager UNAHOTELS CENTURY
Guest User
Classic Junior Suite with Sofa-bed
Stayed in Nov 2024
Family
12 review
5.0/5
Outstanding
Posted on Nov 6, 2024
Nice place which is near to the central station
Response from Property: Dear Sirs,Thank you so much for your huge rating and positive comment!Warm regardsMassimo PolichettiHotel ManagerUNAHOTELS Century Milano
Aurelio Eduardo
Superior Double Junior Suite
Stayed in Nov 2023
Couples
2 review
4.2/5
Very Good
Posted on Dec 4, 2023
Location is good, very close to the Centrale station, and easy access walking to the metro.
Staff is amazing! We really enjoyed our stay here, thank you very much!
Response from Property: Dear Aurelio,We are extremely pleased to learn the experience spent at Una Hotel Century met your taste and standards.The entire staff joins me in thanking you sincerely for sharing your such generous comments and words of appreciation!Hoping to welcome you again for another memorable stay, I send you my warmest regards.Elena ComissoHotel ManagerUNA HOTEL CENTURY
Tony Kamal
Classic Double Junior Suite
Stayed in Apr 2023
Couples
13 review
5.0/5
Outstanding
Posted on Apr 21, 2023
The reason we choose this hotel was the approximity to train station Milano Centrale. It was abt 5 mins walk from the station.
Check in was a breeze. We booked the classic double junior suite. Room was very spacious. Bathroom came with standing showers. Breakfast was good with a lot of varieties to choose.
6/14
Response from Property: Dear Tony, We are extremely pleased to learn the experience spent at Una Hotel Century met your taste and standards.The entire staff joins me in thanking you sincerely for sharing your such generous comments and words of appreciation!We hope to welcome you soon again with our smiles!Arrivederci!Elena ComissoHotel ManagerUNA HOTEL CENTURY
CT_11
Classic Double Junior Suite
Stayed in Apr 2023
Travel with friends
15 review
5.0/5
Outstanding
Posted on Apr 25, 2023
Great location
Room very big
Can see mountains from the window
No slippers but got nice Culti shampoo and body lotion
Breakfast also great
Response from Property: Dear CT_11,Thank you for contacting us,Thank you so much for your lovely 5 star review. We appreciate your positive comments regarding our convenient location, clean and nice rooms, as well as the beautiful views from your room to the mountains.It's great to hear that you had an enjoyable experience!Warmest regards,Elena ComissoHotel ManagerUNA HOTEL CENTURYElena ComissoHotel Manager UNA HOTEL CENTURY
Guest User
Superior Double Junior Suite
Stayed in Oct 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 20, 2023
Excellent hotel in the centre 5-7 minutes walking from Milano Centrale station! Rooms are spacious, lobby lively and a nice upbeat restaurant at the G/F serving typical Milan’s food fare. Close to street with many restaurants behind, so nice to explore!
Response from Property: Dear 高级双人精致套房,We was delighted to read about how much you enjoyed your experience at our hotel. Many thanks for acknowledging our great location and our rooms. We hope to welcome you back soon.Best regards,Elena ComissoHotel ManagerUNA HOTEL CENTURY
Jmgl
Superior Double Junior Suite
Stayed in Jan 2023
Couples
4 review
4.2/5
Very Good
Posted on Feb 5, 2023
Nice view. Great hotel.
Some points of improvement I would say the breakfast and the amenities to be available in the room without the need to request by phone.
Response from Property: Dear Jmgl,I would like to express my heartfelt gratitude for giving us the highest rating in your review. We are absolutely thrilled to hear that your experience with us was so positive.We hope to welcoming you soon then!Warmest regards,Elena ComissoHotel ManagerUNA HOTEL CENTURY
Guest User
Superior Double Junior Suite
Stayed in Mar 2023
Business travelers
10 review
3.5/5
Posted on Apr 7, 2023
Spacious room,but unfortunately no twin beds are provided.
Response from Property: Dear Guest,Thank you for taking the time to leave a review about your recent stay with us. We appreciate your feedback and are glad to hear that you found the room to be spacious. We apologize for any inconvenience caused by the lack of twin beds. Our team strives to accommodate the preferences and needs of all our guests, and we understand that having twin beds can be important for certain travelers. We will take your feedback into consideration as we continue to improve our offerings.If there is anything else we can do to enhance your experience or if you have any further comments or suggestions, please do not hesitate to let us know. We value your opinion and are always looking for ways to improve.Thank you once again for your review and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Warmest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY
Raymond TCY
Classic King Junior Suite
Stayed in Nov 2022
Solo travelers
89 review
4.2/5
Very Good
Posted on Nov 12, 2022
near milan central train station, surroundings got a number of restaurants. Not on the main road, there are number of gates to get into hotel building. Big room, with bathroom amenities and free wifi access
Response from Property: Dear D315720****,Thank you for being our guest and for taking the time to write your review.We are pleased to have met your expectations: the opinions of our guests are essential for us.We hope to have the opportunity to welcome you back to Hotel Century again!We are waiting for you.A presto.Elena ComissoHotel ManagerUnahotelsHotel Century Milano
REEM AHMED
Superior Double Junior Suite
Stayed in Sep 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Sep 8, 2023
If they could change the pillows would give them 5
Response from Property: Dear Guest,Thank you for your feeback!We hope to welcoming you very soon,Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY