Valeria Andrea
July 23, 2025
I arrived very late to this hotel. I chose it because it was close to a train station. It would have been fine if I had arrived on time as I could have taken the train from Malpensa, but flight was severely delayed, and by then, there were no trains. So I had to pay €140 for a taxi. It's not the fault of the hotel.
However, once I arrived, I asked for the wifi and was told instructions were in the room. They were not. I tried calling downstairs, but the phone was unhooked and not working. I emailed them. Reply arrived in 20 minutes.
When I was going to plug my phone, I realized all the connectors in the room would not fit my charger. So, to save time, I went downstairs and asked for a charger. The receptionist looked at me as if I had asked for an elephant. He said, "No, can not help."
I went back to the room and switched my phone off... I have only made a reservation for 1 night, but I was expecting to be there for at least 3 more and I had said that at checkin. I was told no problem.
In the morning, I got up very early and again went downstairs to ask for a charger. This time, there were 5 people at the desk, all again looking as if I asked for an elephant. All looked at each other, and one then said: we don't have chargers, we can't help.
I found it extremely annoying! Because this is a convention type of huge hotel!!! They have never had someone with a charger problem? How come nobody can help! This hotel is in the middle of nowhere!!!
I went back to the room and used whatever battery I had left to write down how to get to the places I needed to go that day. I took all my luggage and I am not coming back!!!
Awful service.
The next hotel i went to, they offered to lend me their charger, and thanks to that, I was a modern and civilised person again, but, for about 7 hours, I was back in the 90s!!!
The Da Vinci Hotel did not care that I would have to negotiate the day without my mobile phone in a strange city. Not going back.