Sweet Inn Apartments - Dogana

Catastrophic!! To be avoided!!! Stay in Milan in December 2021, very nice apartment at first impression but all that was only appearance. First day: 1 person out of the 4 of us was able to take a hot shower, the second a lukewarm shower and for the other 2 ice water. We complain and we have difficulty getting an answer the next day telling us that the water works thanks to a tank and that we only have to wait 2 hours to take a shower again. Second day: no one had the privilege of having hot water, ice water for the 4 of us. We complain again and they finally send us a "coordinator" to give us solutions which are as follows: - stay here and acclimatize to this regime straight from Antarctica and be reimbursed for the water costs up to 20 euros :) - change apartments on the day available only 1 night and join a 3rd the next day (first night from the 30th to the 31st and second night from the 31st to the 1st of January: enough to start 2022 well) - endure the cold water for an additional night and spend the rest of the stay in the 3rd apartment. We decided to opt for the third option... what a mistake!!! We literally left a 50 m2 to join a studio for 4 people made for 2 people in a building ravaged by trash in the stairs, urine in the elevator, power cuts and sold as having a view of the Duomo, luckily we could see its summit. Many and many complaints were sent to the interlocutors and in response we had an offer to reimburse the cleaning fees up to 80 euros. 20 euros per person ????? Cleaning fees ?????? Outraged, we are in the middle of a dispute procedure with Airbnb and we will not let this happen to us. Dear travelers, believe me, move on!!

Excellent location just steps from the center. Really well-prepared staff. Opening with automatic Nuki system that works perfectly. Apartment equipped with all comforts, congratulations, we will return as soon as possible!