Guest User
August 26, 2023
Pros: the hotel is in a fantastic location and the reception staff was nice. Cons: there are definitely many issues in the hotel that are due to poor quality service and that can certainly be improved upon. The most striking one is the amount of dust in the room and, in general, around the establishment. Linked to this, the room service provided was below standards, as they barely made the bed and clean nothing in the room nor substitute towels even when left on the floor. Also, there is quite poor air circulation, which not only affects the temperature in the room, particularly noticeable in high temperatures, but also the huge presence of mosquitoes that might affect the stay of many people since not pleasant at all. In addition, we had a blockage of the bath drainage water hole that prevented us to shower on the last day. When highlighted this to reception, all they could offer was an alternative room, which was more a hassle than anything else, rather than calling a maintenance person who could have resolved the problem, saying that at the time the issue was reported (7pm) nobody was left to do such a job. Overall, the place needs a better service, more maintenance and care. The negatives definitely outweigh the positives and I would not come back here.