Radisson Collection Hotel Santa Sofia Milan

While room cleanliness and location were adequate, this stay was ruined by a serious safety incident and appalling customer service. At 1:00 AM, fire alarms sounded throughout the hotel. For 15 minutes, I called reception seeking clarification about whether this was an emergency requiring evacuation - no one answered. Zero communication from hotel staff during what could have been a life-threatening situation. My partner and I were left terrified and confused, unsure whether to evacuate or shelter in place. We couldn't get back to sleep and spent the next day exhausted and restless, essentially ruining a day of our holiday. The following morning, staff were dismissive, offering only "sorry, not our fault" with no acknowledgment of the severity of leaving guests uninformed during a potential emergency. At €500 per night, guests deserve 24/7 accessible staff and proper emergency protocols. This level of negligence is completely unacceptable at any price point, but especially outrageous for a premium hotel. Would not recommend.

The hotel was lovely and the service was exceptional; however, we did encounter an issue with the toiletries. The hair conditioner and soap ran out after our first day and had to remind housekeeping to restock them when we got back to our hotel room at 9:00pm

It was a lovely stay and it really is very Instagrammable. I recommend.

A good overall hotel, but with limited amenities. Outdoor pool closes quite early and some days was closed during our stay for private events. Location is relatively good, around a 15 minute walk to the Duomo. Service was very friendly and helpful. However overall quality of hotel, amenities, consistency and experience is not on par with other leading 5 star hotel chains.

Nice room but little smaller