Hotel Wilga by Katowice Airport

The hotel impresses guests with clean, spacious rooms and friendly, professional staff. Conveniently located near the airport with complimentary shuttle service. Some mention lack of modern design. Diverse, delicious breakfast.

I stayed at this hotel for one night in early October. I was there for a pretty short night, so didn't explore the venue at all. I chose it purely based on location, and on that front, it succeeded. It is very close to the airport, and I was also happy that they offered a free airport shuttle. The price was also very good. On the less positive side, check-in was a gong show. Apparently the front desk person is also the person who drives the airport shuttle, so when I arrived, there was nobody there. I was on airplane mode so couldn't make a call without incurring significant costs - and what's the point in phoning the hotel when no one is at the front desk anyway? After about ten minutes of waiting, I talked to a cleaner who told me what was up. Another ten minutes pass, and the driver gets back, and checks me in. Given that I was facing a night of less than five hours' sleep due to a very early flight, that ticked me off. A 24-hour front desk means that you have someone there! As well, the rooms are not soundproof, at all. There were people partying either down the hall or in an adjacent room until 1 - 2 AM. I was thankful that I had brought earplugs, but others on the floor may not have been so lucky. Perhaps the front desk agent would have said something, but I imagine she was driving to/from the airport? I booked a room with a double bed, and was given two singles. The bedding was also scratchy and uncomfortable. Oh well, that was the least of my concerns. The hotel was also a bit difficult to find; my Uber driver had to drive around the area a bit. Better signage might help. I left too early to have the breakfast, it's an extra charge of like 10 euro I think. Not included with the room. As an airport hotel, they should have breakfast start earlier - since people are at the hotel largely for flight-related reasons. Anyway, the hotel was fine overall, but the front desk thing needs to be addressed.