Courtyard Dallas Midlothian at Midlothian Conference Center

Enjoyed property but when spending time with the family and kids, we overheard bartender using profanity. Kids were with in earshot and there was no need for it in the conversation he was having with customers at the bar.

AWFUL Even though paying over a thousand dollars, I felt like I got the “Motel 6” experience! ALL the ice machines were broken down the entire week. I always had to go down to front desk for ice the entire time! Housekeeping every other day and they did not vacuum at all. Air conditioning so high I was freezing. No way to control it other than turning it off which then resulted in suffocating heat. With the exception of the delightful “Andrea” (weekend front desk) staff was aloof, hard to find and unprofessional. Food was awful. Will never stay here again! Especially at those prices.

The property did not live up to my expectations of a Courtyard Marriott. It was more in par with a Super 8. The lobby was fine but the room showed poor caulking skills in the bathroom are. There were no storage in the bathroom so we just hung hotel hair dryer on the doorknob. The bathroom also had no exhaust fan. Carpet needed to be vacuumed. Worst of all, I had to keep trying refrigerator on. Every two hours the button needed to be push on. No bringing home leftovers to store and my ice bags could not be refrozen. That’s definitely low class. The staff, on the other hand was very friendly and courteous. They did their best to accommodate guests. I was also disappointed that there was no breakfast. Each morning had to go out for coffee. Such an inconvenience. Yes there were coffee makers in the room but who wants to use those? You never know if they’ve been cleaned, how fresh the coffee packets are etc. Would I stay there again or recommend this hotel? No! When playing over two hundred a night, I expect better.

Every single employee was super courteous, helpful and attentive. Wonderful experience

Tv audio sound made unbearable to watch tv. A/C out in hallways and elevator. Faucet in tub would not turn off all the way . Dripped all nighr.

This hotel did not have poor service… the staff went above and beyond their call of duty! However, the A/C was out for the building and it made for a very inconvenient stay. In addition our fridge in the room was not functioning. I do think the hotel should reimburse us for these inconveniences. We will see whe. I take action later this week.