Best Hotels near Wesleyan University, Middletown

I have stayed at this property multiple times since 2019. It is not as nice as the Courtyard across the street but - usually - slightly better value for money. I had a stay of twelve (12) nights this time. On the 11th night, thieves cut the catalytic converter out of my car, which was parked in the lighted hotel parking lot. Upon discovering this had happened, I paid the $550 for an off-market replacement (dealer part was $1500), taking time off work to: (a) discover and figure out the problem and (b) find a place to do the repair. When originally notified, the hotel staff on duty said the hotel is not liable for property damage to cars (per a posted sign on the parking lot). The property also doesn’t have cameras nor a large number of lights so - clearly - this property is not interested in monitoring the lot on behalf of its guests to keep them and their cars safe. As a Bonvoy Ambassador level guest with ＞170 nights this year alone, I asked the front desk staff to have Jennifer - property manager - contact me to discuss. Jennifer called the following day and said that I would need to file a police report so she could then file an insurance claim etc. on her side. Curiously, she did not seem terribly apologetic that this had occurred. Her emphasis, instead, was that she needed “proof” the incident had occurred and I must file a police report. I explained to her that not only did I have the $550 invoice plus date stamped photos but that - after spending my own time off work to get my car fixed yesterday - I wasn’t going to spend additional personal time filing a police report so she could then spend weeks working on it with their insurer to see if there was some compensation Marriott may offer. I asked for her to simply credit 2 nights off my stay (approximately $220) - less than 50% of the money I paid to repair my car's damage. This request - again - on the back of a twelve (12) night stay that I was just wrapping up seemed fairly reasonable to me and something that Jennifer should have in her approval as Property Manager. Instead, she said she didn’t think that was possible and it would require her to speak to her regional manager. I haven’t heard back which means, I suspect, she will not do anything. So, a few thoughts on this property: I strongly urge you not to stay here if you have any worries about car damage or safety. I don't drive an expensive car (Acura) so it is not like thieves targeted a Mercedes Benz or other high end vehicle. Without cameras or security, your car is not safe as I have discovered. There are some lights in the parking lot but it is relatively dark in many places. The property - when incidents occur - is not interested in solving a situation for a customer (even someone who has stayed for 12 nights in a row and multiple times prior) Jennifer has no interest in actually handling customer issues, even as Manager of the property. Before contacting me about this issue, she hadn’t bothered

We stayed here while my older son was in Hockey camp. We originally booked a junior king suite. That was great for the three of us. The check in process was seamless. The staff was excellent and friendly. When it came time to pull out the couch to make up the bed, we found disturbing stains on the mattress. I went to the front desk and showed Jessica the pics I took of the stains. She immediately apologized on behalf of the hotel and switched our room. Boy were we upgraded! She put us in a one bedroom suite and it’s amazing. She was so kind and quick to help. We appreciate her so much and our stay has not only become comfortable, but on the luxurious side.

Personally considered to be the most cost-effective hotel in Hartford. Good location, Wal-Mart, Stop&Shop supermarket within 0.5 miles, various restaurants nearby, close to the high speed. The room is large, sanitary and well equipped. There are actually two universal sockets on the desk lamp, the first time I met! Breakfast is better than other hotels. Service staff friendly.

My wife and I stayed this weekend at this location. Front desk staff are very friendly. Konsatine manager excellent,he even had a hand written note for us when we checked in to let us know if we needed anything during our stay to let him know. We found that to be very rare in the lodging establishment. This location was very clean and well maintained. Location us conveniently located just off I-91. If you are in the Rocky Hill/Hartford area do not pass up this location for lodging.

The bed is large, suitable for children, no extra bed, convenient parking, breakfast is almost the same abroad, it took a long time to write a review, many things are not clear.

Let me start by saying the staff was friendly and helpful and the room was pretty clean. The downside of this property is the condition of all of the public places on site. The carpets in hallways were pretty filthy, the elevators needed a thorough cleaning of floors and walls, and the hallways smelled pretty bad. Some of the poor conditions could be attributed to clientele who weren't considerate of the place. One guest set a back of groceries on the floor in the hallway and a bunch of meat juice from a package of something spilled out onto the carpet which only added to the already bad smell. I put a towel against the bottom of the room door to keep the smell out of my room. I don't know if Comfort Inns are individually owned, but whoever has this one clearly isn't interested in keeping the place nice. All carpets need to be replaced since they're beyond cleaning. Like I said though, everyone working there was nice and competent.

We had an error on our reservation that was our fault...mistakes happen. When we realized our error, I called the general manager and she was so helpful in putting everything right for us. She really went out of her way to put the customer experience first and made sure that we enjoyed our time in the Hartford area. Great job and thank you to everyone at the Courtyard Hartford Farmington!

I stayed for one night in mid September. Let me say the good thing first. Front desk is very friendly, the room is big, the bedsheet is clean. And the best is the hot water is abundant and strong, so I had a wonderful shower. However, the place is beat down. The service is completely barebone. One of the two elevators was broken during my stay. And it is highly secured. Cannot get in without card key 7/24. If you are a man or a group of men traveling rough, it is a place. The concern is that there are always a group of people hanging around in the front door, around the parking lot. And it seems some occupants are with little kids. Not sure if the motel is rented out for longer term under government programs. The surrounding areas have a number of government agencies. If you travel as a family, this definitely not your choice.