Atour Hotel, Fucheng Wanda Plaza, Mianyang High speed Railway Station

Atour Hotel never disappoints. There is a light fragrance as soon as you enter the lobby, the bedding is really comfortable, the hot water in the room comes out quickly and is easy to adjust. The room is also very quiet, which makes me sleep very well. When I left, the girl at the front desk, Yiman, was very gentle. She brought me mineral water and stored my luggage for me, which was very thoughtful. Will stay here again next time

"Good afternoon" is the first greeting you hear when you walk into the hotel, and along with the voice comes a cup of delicious black tea. Atour's tea-serving culture is engraved into the bones of every Atour employee and cannot be replicated. In all the hotels I have stayed in before, the hotel staff mostly addressed me respectfully as Mr./Ms. from check-in to check-out, which made people feel polite but distant. The surprise of staying at this hotel in Mianyang was that after I handed my ID card to the girl "Huili" at the front desk for check-in, whether I went to the front desk to inquire about any matters in the evening or went to the restaurant for dinner in the morning, the staff here would greet me with my last name and actively communicate with me, which made me feel that they really remembered me, which also surprised me. I don't know how Atour does its training, this is a kind of intimacy that I have not felt in other hotels. During my meal, I met the little girl named "Huili" who checked me in in the elevator. She took the initiative to help me to refresh the elevator floor. During this time, she was holding a bowl of Mianyang rice noodles. I casually asked, "Can you deliver it to the room?" She told me sincerely: there was a mother with a plaster leg and a child staying in the hotel. Only the child was seen coming down for breakfast. The restaurant partner asked and learned from the child that the mother had difficulty moving and did not come downstairs, so he took the initiative to deliver a bowl of hot special rice noodles to the guest in the room. This is not just hot rice noodles, this is service that warms your heart. I stayed in Atour for three days. The soundproofing is super good. The room is very quiet, the shower head is very comfortable, the water temperature is just right, the faint fragrance of the store permeates the entire public area, the corridor and the lobby use the same fragrance, I have to say it smells very good, even the smell of the hotel's laundry detergent is super good, and they can also provide free laundry service. When I needed to catch an early flight when I left, I tried to ask if I could pack some bread and milk to take away. Can you imagine that in addition to bread and milk, the bag given to me the next day also contained fruits, eggs, fried noodles, and most importantly, wet wipes. Atour, you are so thoughtful. I will continue to choose Atour next time, and hope to experience the same heartwarming service as Atour in Mianyang in more Atour stores.