Hyde Suites Midtown Miami

I booked a platinum suite the room was beautiful but the balcony had no furniture for us to sit I had to keep calling the front desk for towels and wash clothes and ice they don’t have a ice maker so housekeeper has to do everything get the ice bring the furniture bring pool towels and regular towels I kinda felt bad the first we stayed it was a crazy party inside the hotel police were called and there were no overnight front desk around at all with all the money you pay for these hotels you want to feel safe.

A pretty nice hotel. Front desk was friendly and rooms were clean. The restaurant service was super. I just wish it had a spa.

Find another place to stay I really have no idea why this place has such high ratings. The location is OK, but otherwise I don't have many positive things to say. The room was very dated, the furniture and bed was very uncomfortable, there were marks and so on everywhere, basic amenities such as enough towels were missing, and someone else's name was on the TV when I arrived (which suggests someone else rejected the room before I was there). Very unimpressed and I can't recommend going here.

My family and I stopped in for a one night stay due to us leaving for our family cruise the next morning. Upon arrival, things seemed to be ok. I had the attendant update my credit card upon arrival and when they printed off my receipt at check out and I checked online banking…the credit card was never updated. This was partially a business trip and the charge was on my personal account. It should have been on my business card. We got checked in and went to our room. Once we got there, we realized we were never informed on WiFi details, hotel information, food recommendations, nothing. I also noticed that a dirty towel was stuffed under the sink. We were also given two bath towels (there was 3 of us) and no extra blankets were left for the fold out. I felt like I spent most of my night there, stopping but the front desk or calling. We also went to the pool and nobody was out there attending. No towels or anything. So once again, we had to pack up our stuff and go to the front desk for beach towels. Also the Japanese restaurant next door was absolutely filthy. Bird poo everywhere, furniture was mangled, etc. I don’t see another visit in our future. Hope my feedback supports your growth moving forward.

Hyde Midtown is the perfect shorter long term stay. Very convenient to anything you need. Great access to all the happening areas.

Had a issue with our initial room 1 phone call & was switched immediately to a better room. Thank you again for your customer service and professionalism.