The Ritz-Carlton Coconut Grove, Miami

Check in was great along with the cleanliness of the room. My titanium status was recognized by the front desk and was upgraded to a suite . I dined at the restaurant which was amazing . The valet were always accommodating with bringing my uber eats orders to my room as well. Overall great experience and would love to visit again in the future !

Nice Ritz Carlton but inquire about major construction next to pool ( separate property from hotel which is very noisy) The hotel is well kept, the staff is friendly and helpful, the food in the restaurant is good. It’s in a decent location so you can get to everything by car.

Nice sized room and beautiful view of the Bay. Staff was very pleasant and professional. Marble bathroom was very nice. Delicious Breakfast.... I enjoyed the lobby, somewhat old school with a pretty fireplace and comfortable seating. A very pleasant and safe place to stay.

We just came from a two night stay at the Bal Harbour Ritz to check in here for a wedding and WOW want a downgrade this Ritz is. Being a Titanium Elite level customer we had hoped that we might be able to use our upgrade, but we were told the hotel was at capacity. I get it, but then we are taken to a room that looks like someone had been on the bed and smells like urine. We were adjusting until the bellman (who was very nice and tried to help) finds the ice bucket filled with nasty water. I am now concerned with the other signs that the room may not be clean. I will not go over the whole ordeal, but the manager on duty was very condescending and told me they could move us to a room on a higher floor that was empty and better. Really? Then why did you tell us that you gave us the best room available at check in? This room is not better. The door to the bathroom is disgusting and there is the same urine like smell. My family went to the welcome party for the wedding and I am using Lysol wipes to clean‍♀️. The manager, Danielle after our exchange said she spoke to two of her bosses Ariana and Gerard and their solution was to offer us a separate room in place of the bigger room or suite upgrade and they would discount it 40%. That would be a hard no. This is the lowest standard I have seen at a Ritz ever. I will be sending the general manager of this hotel the book “ Unreasonable Hospitality “ by Will Guidara It has been said many times that the subtitle should be “how to treat human beings” Something this hotel needs to learn.

Had a pleasant stay while at the property for 6 nights. The staff is incredibly friendly and attentive. The front desk had great recommendations for dinners and made reservations. The team in Isabelle's was so attentive and friendly and the room attendants were incredibly pleasant leaving extra coffee and chocolates. The gym was spacious and had good equipment. As a note the spa was temporarily closed as it was going through a renovation. The room had a great view towards the bay and the beds were very comfortable. Overall the stay was very good and have fond memories on property and would return.

Hotel nice and friendly staff. Pool and staff great. Pablo was especially helpful around the pool. We opted for buffet breakfast which was very disappointing. Limited choice and not very good quality. Actually it spoiled our stay. Far too expensive for the dreadful experience. Very disappointed for a Ritz Carlton hotel.