Hotel Beaux Arts, Autograph Collection

A lot has changed since Covid and I was delighted to return to the JW Marquis / Beaux Arts Hotel in Miami only to see some things the same like the incredible CONSISTENT support and service provided by Andres Meneses, Head Concierge, but the big call out this time aside from the beautiful clean room, a new Concierge Lounge on the 2nd floor goes to Yonathan Gonzalez at the Beaux Arts Reception that went way above and beyond assisting me with a extraordinary request. Thanks Yonathan for being exceptional! I would also like to point out to anyone considering this property that is pays to be loyal to Marriott. With the Destination Fee applied to the standard daily rate it is worth every penny. I encourage you to use the daily food and beverage credit extended at Boulsud Restaurant and Bar. And lastly the complimentary head and shoulders massage by Gensis was the prefect way to end my stay and start a long journey to Asia. I’ve been at this hotel pre covid, during covid, and now post covid and I assure you I will be back soon before long!

The hotel, property and room exceeded all expectations. The private check in on the 39th floor felt very exclusive. Zhanna checked us in and she was very thorough and knowledgeable. Check in was a breeze. The room was spotless and offered some amazing view of the Miami cityscape. Aldo made us great drinks in the lounge area and was very delightful to chat with. The hotels elevated services and amenities were well worth the price. My only complaint was the basketball court had to be rented at a very high fee. I wish guests were allowed to get a light shoot around in without such a high fee.

I have stayed in this hotel multiple times. It is a "gem" im Miami. Excellent service, well appointed rooms. A quiet "oasis". Rooms have a spectacular view and are very well appointed and kept. This is not a huge property yet realize it is on the top floors of the JW Marriott.

We really enjoyed our stay on Thanksgiving the day. We stayed in the Warhol suite and it was a beautiful room with wonderful views of the city. The staff were very friendly, and we were thankful they were working that day. Hannah at the JW front desk was very kind. The bellhop, Mirko, was very helpful with our luggage, our check in experience, and giving us some tips where to check out around the property. Brady at our checkin for Hotel Beaux provided a great check in experience for us. I wish I could remember our room service attendant’s name too; she also provided a great service experience. Thank you for helping kick off our quick vacation weekend with a great experience. We would definitely stay at Hotel Beaux Arts again!

Stayed at the Beau D’arts which is supposed to be JW’s elite hotel. My wife was so excited to book the room. First night there was an “incident” in the room next to ours and 15 cops were swarming the hallways and we were not allowed to our room. The mgr and assistant mgr told us nothing to worry about and that the gentleman didn’t check out at noon so was being removed….really?? My wife did not want to stay on the room next to this. The mgr decided we could change room’s albeit when we could actually get into our room to get our items since there was no access by the police. For all the trouble the mgr said they would give us 10,000 pts for our ‘inconvenience’ as md would not offer any discount. Really? I understand the “incident” may have not been under their control however how they handled other guests was absolutely within their control. The staff was rude and disrespectful and very unapologetic about the inconvenience. Was a long time loyal member of Marriott however after this stay, no more.

They charged incidental charges to my credit card with a promise to refund. I contacted them at-least five times by phone and multiple times by email. Hotel staff promised that i should see a refund in my credit card but i never did. Its been 20 days since i returned from trip and i have not seen a refund in my credit card. I have emailed the hotel manager and email i d which was provided to me by hotel staff, no response whatsoever. I have stayed in many hotels but never had an experience of this sort. Please review your credit card charges after your visit