Hilton Garden Inn Miami Airport West Guest Reviews
4.1/5
Very Good
111 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.2
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Positive reviews(10)
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Negative reviews(1)
Guest User
Two Double Room
Stayed in Jun 2024
Business travelers
3 review
1.7/5
Posted on Jun 20, 2024
The waiter's attitude was very bad, and it seemed that they didn't care about the customer experience at all. I reported the wifi connection problem 4 times, but they just delayed and perfunctorily dealt with it. I also communicated about two bottles of water, and they promised to deliver them the next morning, but they still didn't deliver them. I almost never write bad reviews unless I can't stand it anymore. It seems that this hotel doesn't care about the customer experience at all, and there is no pressure to review. I, including my team, will never choose this hotel when I come here for business trips in the future. Trash, trash, the most trash.
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Juan
Mobility Accessible King Room with Roll in Shower
Stayed in Jun 2024
Business travelers
105 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Very good, although when I arrived I had a small encounter with the deposit issue, I corrected it and found a very friendly manager, everything was very good.
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Hartmut
King Room
Stayed in Apr 2024
Solo travelers
24 review
4.2/5
Very Good
Posted on Apr 21, 2024
hotel rooms newly renovated garden and pool, the restaurant offers good food - close to the airport, planes are constantly flying over the hotel but the windows are OK and it is not loud inside. At the weekend there are often groups who then go on a cruise. Shuttle bus every 30 minutes from midnight every hour, very pleasant
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Guest User
Two Double Room
Stayed in Nov 2023
Family
2 review
3.7/5
Posted on Nov 12, 2023
They give you free parking. Located very close to the airport. Breakfast is not included and the additional cost is $17 per person.
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Wuzhengzhiyuan
Deluxe King Room
Stayed in Oct 2023
Couples
7 review
4.2/5
Very Good
Posted on Jan 18, 2024
I stayed there before the epidemic in 2019, and I remember that the facilities are good, especially the breakfast, which is pretty good in the United States. It is also very close to the airport, and the free shuttle bus is also convenient. But this time I took an Uber at the airport. The lobby has been renovated now, but the overall atmosphere is good. The hotel is safe and not far from Dolphin Mall.
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QianshanwoduxingNed
Deluxe King Room
Stayed in Sep 2023
Business travelers
47 review
5.0/5
Outstanding
Posted on Sep 25, 2023
Great experience, service staff are professional, efficient and enthusiastic