Hotel Impala by LuxUrban

The location was very convenient and central but the service was bad because it was hard to find someone to help us late at night and we had to wait overall it’s a good hotel to sleep and shower they also have beach towels! but don’t expect anything more

We didn't complain on entering our room (stayed 1 night, #203 on 2-11-24, my birthday). In the AM, we did leave a note with and spoke to the front desk (which serves 3 hotels, so just a worker without a lot of loyalty) on the following problems. In summary, this room needs professional maintenance, including a plumber. 1) The TV worked briefly at check in, but didn't work later that evening when we returned, nor did it work in the AM just before we left. The on tv message was: "no service" or somewhat like that. 2) The towel bar in the bathroom was not attached to the wall properly, and fell off. 3) The toilet did not flush. I have some experience and found the flap (in the tank) was "limp" and would collapse when the tank was half filled, thus the tank water merely spilled into the bowl. The flap may be an inadequate prior replacement. But, the entire mechanism should be replaced. I was able to hold the flap (my arm underwater) until the tank nearly filled, then let go to get a flush when needed. 4) A plumber should be hired to do this...because he will also have to replace the water valve that supplies the tank...because it does NOT shut off regardless how tight it is turned off...indeed it leaks onto the floor when tightly shut off...thus we left it just nearly shut off, which stopped the leak, but of course, the water is constantly running. We closed the bathroom door to avoid the noise. 5) We found the room clean and tidy, but after you pass the very nice cafe/tables, the entrance, which is on the right of the left side of the building, is quite dirty. That's it... The hotel and room is otherwise very well located 1 street from the beach, a "boutique" place (40's-50's vibe) and charming looking. If someone wants to rebate the room cost, I'd be happy; and I would update my google and other reviews.