Penguin Hotel

Super bad service: - I booked a room with breakfast on Trip.com but the staff said it didn't have any, they didn't care when I showed the confirmed booking from Trip.com. I had to explain and complain, even had to contact the trip.com hotline to get it resolved. - For breakfast, I had to get a voucher and password to go to another hotel behind this hotel, enter the password inside, then submit the voucher and choose the dishes for the staff to give me, it felt like begging - I mistakenly booked 3 nights but only stayed 2 nights, I requested to get another room for my child to deduct 1 night and I would pay for another night, instead of getting 1 room, it became 2 rooms, the hotel didn't resolve it. I contacted the hotel nearly 2 weeks before the check-in date, there was a staff member who answered but then didn't resolve it for me or respond to me. Many days later, I called but no staff answered the phone. Even when checking in, it still couldn't be resolved. In short, I will never recommend this hotel to friends or relatives. It is true that the hotel is located near the beach, but there are many other better hotels around, or choose a hotel a few meters further away and walk to the beach, which is cheaper and has better service.