Guest User
January 19, 2022
In June 2020 I made a booking for 2 rooms for a stay in May 2021 (with the free cancellation option until May 4, 2021). I had to pay 100% for the 2 rooms in advance, which is not uncommon in the USA. The booking was made through ********* or its parent company? *******. I always book with a cancellation option for longer trips. In March 2021 we had to cancel the trip to the USA. I had a refund on my credit card within 72 hours from all hotels except this hotel. I even got a refund for the flight from Swiss within 4 days! The hotel refused to make the refund. Since I booked through *********, I asked them to take care of it too. In April 2021 I received a letter saying that the hotel was refusing to make the refund. The whole thing went back and forth with emails until the summer of 2021. In July, ********* wrote to me that the hotel had already made a refund in March 21 and that I should contact the hotel directly. When I asked for a refund receipt, I received no response. Then I lost my temper and handed the case over to my credit card company, where I also have travel/legal expenses insurance. In January 22, I received confirmation from my credit card company that the hotel bank had agreed and that the money would be credited to me. Unbelievable! How many customers have given up a long time ago? Luckily, I persevered. After all, it was about $1,300. What a pity. Based on the reviews, I would never have thought that this hotel would treat customers like this over $1,300. But hopefully the saying is true. Everything comes back in life.
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