Riviera Suites Reviews

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We were staying in Miami with friends for a couple of nights and this was a perfect place for it. It's really close to the beach and there's a bar downstairs that has happy hour every day with free drinks. Our room looked exactly like in the pictures and the view was also beautiful. They also have a cute rooftop pool! Gaby gave us a super warm welcome and we cannot wait to be back!

This hotel is the worst hotel I stayed in during my stay in the United States. First of all, the service attitude is poor. When I asked for personal wishes, they just said no. Second, the room smells and is not ventilated. The air conditioner is broken at 21° and cannot be adjusted. The toilet window is sealed and the exhaust fan is broken. Third, the price is more expensive than the same level. However, Ctrip customer service has always been very responsible, thumbs up👍

The hotel overcharged the minibar by nearly $25! Then I contacted the hotel, and it took a long time to get a reply. It was very confusing! I finally said it was a mistake and gave me a refund, but I still haven’t seen the money in my bank card! After checking in, the service staff accidentally entered our room while we were resting, disturbing our rest, and the experience was very bad!

Overall it's okay, it's more like a B&B, and it's a relatively cheap hotel in South Beach. We have all the necessary infrastructure, and don’t expect anything extra. It's a seven or eight-minute walk from the beach, and there are restaurants, dessert shops, and pharmacies along the way. Maybe we come here to avoid the cold in winter. It was packed with people. We arrived at night and couldn't even think of adding an extra blanket. The service attitude is very good, but the level needs to be improved. There were three people in line before check-in, and they waited for half an hour. I am very grateful for the patient explanation to everyone, but there is no explanation about free drinks for half a day, etc. The important information is still not explained clearly. It took several people to find the building where we live. The entire South Beach in Miami is just a resort base, with basically no residents, and the newly built buildings are also hotels. If you are financially well-off, it will be much more comfortable to stay in a high-end hotel. If you don’t have enough financial resources, Sarasota’s B&Bs are relatively cheap and are much closer to the beach. You can go there with just your slippers. The white sand beach is also very beautiful and comfortable. If you go directly to Mexico to enjoy the exotic scenery, you can spend less money and enjoy it more comfortably.