Mövenpick Hotel and Casino Geneva Reviews
Mövenpick Hotel and Casino Geneva
Rte de Pré-Bois 20, Meyrin, Canton of Geneva, 1215, SwitzerlandView Hotel Details
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Mövenpick Hotel and Casino Geneva Guest Reviews
4.2/5
Very Good
88 review
Verified reviewsLocation4.1
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(88)
Positive reviews(14)
Great service(7)
Negative reviews(7)
Anonymous User
Classic King Room
Stayed in Aug 2024
Travel with friends
18 review
Outstanding
Posted on Aug 5, 2024
The stay was perfect and the staff were super friendly. I would stay at the place again and again.
Response from Property: Dear Guest, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the staff. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Guest User
Classic Queen Room
Stayed in Apr 2024
Family
31 review
Great
Posted on Apr 17, 2024
Good service good hotel good breakfast and nice large room.
Response from Property: Dear Guest, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted size of our rooms, the quality of service and the quality of our breakfast. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Guest User
Family Queen
Stayed in Sep 2024
Family
2 review
Outstanding
Posted on Sep 18, 2024
Clean and good service, prefect
Response from Property: Dear Guest User, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the good service. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Guest User
Premium King Room
Stayed in Jun 2024
Couples
2 review
Outstanding
Posted on Jun 10, 2024
I had a fantastic time in the hotel
Response from Property: Dear Guest, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Guest User
Classic Queen Room
Stayed in Jun 2023
Family
12 review
Posted on Jun 19, 2023
The is good customer service but some of the amenities need more care.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your recent experience at the Mövenpick Hotel Geneva. We appreciate you highlighted the good customer service of our hotel. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Seguin General Manager
Hendrik Jakob
Classic Single Room
Stayed in Mar 2022
Business travelers
9 review
Very Good
Posted on Mar 30, 2022
Close to the airport but a bit noisy with aircrafts taking off. Comfortable rooms and good breakfast.
Response from Property: Dear Valuable Guest, Thank you very much for taking your time to share your feedback about your last stay with us. We hope to see you back with us. Kind regards, Franck Seguin, General Manager
Guest User
Classic Queen Room
Stayed in Sep 2024
Family
1 review
Great
Posted on Sep 24, 2024
The hotel is very close to the airport and there is a shuttle bus to and from the airport.
However, dining is very limited. There are only a few waiters in the Western restaurant. Although there are many seats, it still cannot accommodate guests without reservations.
The other one has Japanese food, but the standard cannot be called a 4-star hotel. I hope the hotel can improve more.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your review of our last stay! My colleagues and I are delighted to receive this gift. Thank you for highlighting our hotel's location near the airport and our free shuttle service to and from the airport. We will be very happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
ismail
Family Queen
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Aug 12, 2024
Hello,
A superb hotel, close to the city centre, very well served by several bus and tram lines. The receptionist Francesco who took care of us upon our arrival was extremely kind and professional. He informed us that we were entitled to free transport, printed our plane tickets and much more, and all this always with a smile and professionalism. I insist on certain points because this is far from being the case in all hotels. So, a big thank you for your welcome. There was also a very friendly and smiling receptionist whose first name I have forgotten, sorry, who took care of our luggage and the reservation of the shuttle to the airport on the day of our departure.
Original TextTranslated by Google
Response from Property: Dear Ismail, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the kindness and professionalism of our staff and especially Francisco. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Guest User
Classic King Room
Stayed in Apr 2024
Business travelers
18 review
Posted on Apr 6, 2024
The follow-up is here. One of the employees of this hotel feels like he came to quarrel. We have stayed in so many hotels. Because I was not satisfied with the deposit yesterday, I complained. Then today he asked us to pay for the baby cot. We stayed for eight days and never collected it. Today he said he would collect it. It is so unreasonable to bully customers! I hope the hotel management can see this!
Original TextTranslated by Google
Response from Property: However, we would like to inform you that all guests are required to pay a deposit upon check-in. This is a normal procedure in most hotels around the world. The deposit will be required if there are any damages in the room. We had to provide extra cleaning services in the room after your stay at our hotel due to all the trash you left in the room. At Mövenpick, we strive to provide an excellent service experience to each and every one of our customers; therefore, your feedback is very important to us. Thank you again for sharing your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Franck Fleury, General Manager
WilliamWalis
Family Queen
Stayed in Aug 2023
Family
14 review
Outstanding
Posted on Sep 13, 2023
The hotel 👌🏻 is very nice, I will stay there next time
Original TextTranslated by Google
Response from Property: Dear WilliamWalis, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Guest User
Classic Single Room
Stayed in Sep 2022
Business travelers
8 review
Outstanding
Posted on Sep 30, 2022
Great for catching a plane. Very clean and efficient front desk service. The hotel has two restaurants, one is Japanese and the other is international. The hotel has a shuttle bus to the airport.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest, Thank you very much for taking your time to share your feedback about your last stay with us. We hope to see you back with us. Kind regards,Franck Seguin, General Manager
Guest User
Family Queen
Stayed in Mar 2024
Business travelers
18 review
Outstanding
Posted on Mar 29, 2024
Not bad
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your kind comment on your last stay with us! My colleagues and I are very happy to receive this gift. We will be very happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Shicengxiangshi
Classic Queen Room
Stayed in Jun 2022
Solo travelers
9 review
Outstanding
Posted on Jun 6, 2022
Nice hotel, but the traffic is not very convenient
Original TextTranslated by Google
Response from Property: Dear Valuable Guest, Thank you very much for taking your time to share your feedback about your last stay with us. We hope to see you back with us. Kind regards, Franck Seguin, General Manager
Guest User
Classic King Room
Stayed in Mar 2022
Couples
3 review
Very Good
Posted on Mar 20, 2022
Good clean hotel. Varied breakfast.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest, Thank you very much for taking your time to share your feedback about your last stay with us. We hope to see you back with us. Kind regards, Franck Seguin, General Manager