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Top rated hotels in Mexico City

Hyatt House Mexico City Santa Fe
4.3/5107 Reviews
Santa Fe
I stay in this hotel because of the convenience that connects to the hospital ABC Campus Santa Fe, every 4 months I stay 5-10 days in this hotel because family member been treated at the hospital. Always had an issue with the hotel they accept pets and dogs barking or jumping to your balcony, not respecting do NOT DISTURB sign sick people resting, etc, but this time is unacceptable and completely disgusting, I arrived with my 5 year old and 70 year old mother at 1am, to get ready for surgery next day and find that my room has a used condom on the nightside table, and there was nobody in the hotel to solve the issue, nobody to clean, no managers, this and a motel makes no difference. I do not recommend this hotel at all for families, and of course is not ok for a sick people being treated at the hospital because the cleanness is terrible. They do not value high status Hyatt rewards loyalty, not even an apology from the staff. Staff pretty rude “Do not complain with me I did not do it”This hotel is a disgrace. No cleaning crew.
Estancias Vive MX WTC
4/564 Reviews
Good apartments for a decent price, but a bit confusing their pet policy as it states here in there policies that pets are allowed and FREE which they are not. I was told a price of 350$ MXN per night… upon telling them they told me I‘m wrong, do customer service wise I’m not so happy. However they were nice and let me change my room because I was initially in a room just above the reception which was horrible and you heard everything. Location is good, room was clean, served its purpose but I’m not sure I would come again.
City Express Plus by Marriott Ciudad de México Santa Fe
4/593 Reviews
Santa Fe
The room is relatively new and spacious. The bathroom is relatively simple and the towels are of poor quality. The most unacceptable thing is the pillow. I have never slept in something so uncomfortable! The service staff are very nice and enthusiastic. The breakfast included in the hotel is basically nothing except fruit and cheese. You still need to buy eggs and toast yourself. I booked it purely for a business trip and the price was acceptable during the exhibition.
Four Points by Sheraton Mexico City, Colonia Roma
4.3/577 Reviews
Roma
We arrived late in the evening and we had trouble with getting air in our room. We asked them to send someone to fix it while we were at dinner. When we returned to our room, the room was still very hot and the with no air. I was also 6 months pregnant and extremely uncomfortable from the lack of air in the room. My husband was also extremely uncomfortable. In the morning, we asked for the manager, but he did not arrive until later that day. I said I would wait for him. They offered to provide us with a courtesy breakfast which we did not want because we are not breakfast people and we usually eat at the airport. We took the breakfast anyways, in hopes to wait for the manager to call the hotel before our driver arrived. Later in the day, when I reached the manager (Juan Carlos) by phone before our flight, he explained he could not provide us with a discounted rate because we already took the breakfast offer. I explained to him that we would not have taken the breakfast would we have known that it would have been at the cost of the discounted rate. Absolutely ridiculous! I informed him over the phone that I will be writing this review in Tripadvisor, he didn't seem to mind. Do not stay here. Customer service is terrible.
Casa Vive Grand by Kukun
4.3/520 Reviews
The room is spacious and bright, clean and tidy, the surrounding environment is elegant, there is plenty of sunshine, and the service is considerate. The hot water supply in the bathroom is complete, and the kitchen utensils are complete for convenient cooking.
Mexiqui Zocalo
3.5/512 Reviews
Centro Historico
The bathroom for women is just on the 1rst floor, with 2 toilets and 3 showers for all the building and we have to share it with the people of the rooftop (Disco). It is always dirty and smells bad. We didn't know that the ”terrace” is a rooftop Disco, therefore it is too loud until 1am approx. The door of the Catrina room had no doorknob and couldn't be closed, with the wind is almost always opened, there is not security at all, even if there some lockers. The staff is not really informed about the services they offered, like the rooftop, guard at the bathroom, laundry, etc. The shared room is equipped with 15 beds, stacked 3 beds upon each other. Not recommended. The good things were breakfast and the location in the middle of the centre.

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Hotel Information for Traveller

Number of Hotels108
Number of Reviews835
Lowest Price€31
Highest Price€615
Average Price (Weekends)€158
Average Price (Weekdays)€154