Hotels Near Mural en fachada in Mexico City

Booked a double but got a single (no desk or chair) tv audio is analog no Netflix or digital TV. Very low water pressure sometimes luke warm water or not hot enough.

This is my second time staying at this hotel. The hotel is in an excellent location. It is a few hundred meters away from Reform Avenue in the city center. The surrounding businesses are developed and lively. There are restaurants and supermarkets. Chinese, Korean and Japanese food are all available. The room is not very big. It's quite big, but the price is a bit expensive during the exhibition period. The breakfast is pretty good and rich in variety. The swimming pool is a bit small and can only be viewed, and the fitness equipment is complete. The overall experience was pretty good.

This is my 4th time at the hotel and by far the worst. The room was far lower quality than my last 3 stays. Would probably not stay again based on this. The price for what I got was extremely disappointing when usually it’s fantastic

Went here on a work trip and this place delivered. A very nice, clean, beautiful building in the middle of a great part of CDMX. My Spanish is less than average but most of, if not all, the staff speak VERY good English, including room service. I stayed in a suite which was very roomy, clean, the bathroom was very nice with all marble floors. The bed was very comfortable as well. I ordered room service for dinner one night and was blown away by how delicious everything was! I had a filet mignon, caprese salad and a warm brownie with vanilla ice cream. Filet was SPOT ON, salad was good (the mozzerella was definitely fresh, and if they didn't bake the brownie in house they had me fooled. I was literally saying out loud to nobody else in the room ”this is delicious!”. I'll have to say the athletic facility was pretty impressive as well. They have a ton of machines and equipment that are inside a glass enclosed atrium and very well put together. I was nursing some injuries at the time of my visit so only used the facility for light rehab work. I didn't get to use all of the equipment but was definitely impressed. Very clean and came in contact with staff only one day and they were very friendly as well. The only thing I would have liked in the room, and I realize this may be completely an American thing, is a bed side clock. I just like to wake up and see the time and/or use the alarm when I need it, I don't like waking up to ”wake up calls”. The phone ringing is not a fun way for me to awake.

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

I give this hotel 5 stars for some very simple reasons. It's got a good rate, it's a new building, the employees were friendly, the rooms comfortable and generally very clean. Bedding was fantastic, towels of decent quality, and the amenities were a good brand. (CO Bigelow). I took away a start because they list themselves on Orbitz and Expedia as a ”VIP Access” hotel for people who have elite status with Orbitz (or Expedia) of which I am Platinum. They did not offer any upgrade, late check-out, or even mention that I was a Platinum member of Orbitz or that they participate in the VIP Elite program. Sort of disappointing and they shouldn't be listed as a VIP Elite Hotel with Orbitz or Expedia if they're not going to honor what they said they would. (Because listing themselves this way helps them attract more customers such as myself.) Be more honest Fiesta Americana Viaducto Aeropuerto hotel.

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

The environment is very good, recommended, the price is right, health: very clean and hygienic. Facilities: Facilities are also OK. Environment: The environment is very good, spacious and bright. Service: The service is very good and very polite.