Ibis Styles Hotels in Mexico City

This hotel is based within close proximity to a train station, multiple food locations, and convenience stores. When booking this hotel, it was specifically chosen due to being part of the Accor hotel family. As a gold member, I have come to expect the kind, friendly and welcoming staff at their hotels. Typically, as a gold member, I am welcomed with a personal welcome note, a free drink voucher, and a thank-you gift. Here? Nothing; in fact, there were absolutely no frills included in this hotel (including bathroom toiletries). The king-size bed was comfy, and the pillows provided were also comfortable. There was a stained pullout couch along one wall. Right at the room's entrance was a glass squared box containing the shower and toilet, and opposite the box was the hand basin and mirror. The shower door didn't close completely - which allowed all the water into the bathroom, but not to worry because you are provided with a bathmat. Be careful in the bathroom not to wear socks, though, because standing on the flooring allows water up through the floorboards. Need to dry your hands after using the sink? Oh well, no hand towels are provided, so you can pleasantly enjoy using your wet towels. The hotel breakfast provided ”continental” is extremely dissatisfying and disappointing. From the limited seating to the cold pasta, squishy watermelon and unripe pineapple. At no fault of the hotels, though, one of our phones was stolen; we sought assistance from the reception staff, who directed us to stand outside the hotel and just wait for the police to turn up. The next day, we asked for again, and eventually, the hotel staff pointed us down the road to the police station. However, disappointingly, this is not where tourists are meant to go. Tourists are intended to contact the Tourist Police, who are able to assist visitors. Whilst this is not the hotel staff's fault - I think it would be essential for hotel staff to know about the tourist policy - especially since your fundamental business is tourism. On the final night of our stay the air conditioner stopped working - I spoke to reception, and they kindly allowed us to sleep in another room, and leave our stuff in the original room as we were leaving early. Overall, would I stay in this hotel again? No.