Hotels in Reforma, Mexico City

«+» Overall, good looking updated and ideally clean hotel. Nice and friendly hotel staff. Very big and remodeled Deluxe King Room that I stayed in (#4006). Large window in my room, which brought a lot of natural daylight inside. Big comfortable King Bed. Nicely designed bathroom area divided into a long big sink area, a glass shower stall, and a toilet separated by a door. Reasonable hotel rate (I paid approximately $83 per night with all taxes included). Nice hotel location in the center of Mexico City. «-» Very slow Wi-Fi, which completely disappeared from time to time. Only one slow and tiny elevator in the hotel. No refrigerator in my room. Very small closet with just a few hangers. Uncomfortable bed pillows. Tiny shower stall. Bad quality bathroom amenities. No toilet brush in the bathroom.

The location is very good and the surrounding area is very convenient. Be sure to have room 2, the view is very good, directly facing the Angel Independent Pillar. The biggest problem with the hotel is that the network signal is not good. If you want to have a business video meeting, it is not recommended.

This hotel is based within close proximity to a train station, multiple food locations, and convenience stores. When booking this hotel, it was specifically chosen due to being part of the Accor hotel family. As a gold member, I have come to expect the kind, friendly and welcoming staff at their hotels. Typically, as a gold member, I am welcomed with a personal welcome note, a free drink voucher, and a thank-you gift. Here? Nothing; in fact, there were absolutely no frills included in this hotel (including bathroom toiletries). The king-size bed was comfy, and the pillows provided were also comfortable. There was a stained pullout couch along one wall. Right at the room's entrance was a glass squared box containing the shower and toilet, and opposite the box was the hand basin and mirror. The shower door didn't close completely - which allowed all the water into the bathroom, but not to worry because you are provided with a bathmat. Be careful in the bathroom not to wear socks, though, because standing on the flooring allows water up through the floorboards. Need to dry your hands after using the sink? Oh well, no hand towels are provided, so you can pleasantly enjoy using your wet towels. The hotel breakfast provided ”continental” is extremely dissatisfying and disappointing. From the limited seating to the cold pasta, squishy watermelon and unripe pineapple. At no fault of the hotels, though, one of our phones was stolen; we sought assistance from the reception staff, who directed us to stand outside the hotel and just wait for the police to turn up. The next day, we asked for again, and eventually, the hotel staff pointed us down the road to the police station. However, disappointingly, this is not where tourists are meant to go. Tourists are intended to contact the Tourist Police, who are able to assist visitors. Whilst this is not the hotel staff's fault - I think it would be essential for hotel staff to know about the tourist policy - especially since your fundamental business is tourism. On the final night of our stay the air conditioner stopped working - I spoke to reception, and they kindly allowed us to sleep in another room, and leave our stuff in the original room as we were leaving early. Overall, would I stay in this hotel again? No.

Estuvimos 5 noches, las habitaciones son decentes, limpias aunque las sábanas lucían desgaste, el hotel está muy bien ubicado, el jardín del arte al lado es genial. Cercano a Reforma y a estaciones del metrobus, lo cual es ideal para moverte por la gran ciudad. Tiene aire acondicionado de base, pero nunca lo prendimos porque en diciembre hace frío en la ciudad.

We stayed here 5 nights while seeing the sights of Mexico City. The hotel is in an excellent location just a short walk from Reforma Avenue and walking distance to many of the sights. The hotel is a budget hotel but the rooms are very functional and super clean. The bed was comfortable and the shower was great. My only complaint was there was no hairdryer. Breakfast was included in the room price. The breakfast room is a bit like a school cafeteria but the breakfast itself was fine with a selection of fruit, cereals, fresh bread rolls, cheese, ham, jam as well as eggs. Would stay here again.

Located in the city center and really convenient to take the subway just next door to ibis. That’s line 3. Spend 5 Pesos to move around in Mexico City. 5 minutes away to the Park and 10 minutes to Place of Art. Three Chinese restaurants and 7/11 , supermarket next to hotel. Bring your bottle for cold or hot water at the ground floor.

It's the first time you hosted me at a City Express, really enjoy the stay a lot in addition to the service was excellent, Ana front desk, thank you very much for all your kindness and support when making my check one, you are very friendly. The hotel was very comfortable and very comfortable.

Some old high-end hotels have great location, just a few steps next to the reforma222 shopping mall, the water in the bathtub is yellow and very unpleasant. Others are okay. The bellman is responsible

Great location.., there’s an awesome mall beside the hotel. Fair breakfast.. Ruben was very kind at the front desk.. Big room.., and very comfortable bed. I’ll stay again..!

Likes: First I would like to mention that the staff was very friendly, helpful and professional. Location, location, location..... If you like to be in Zona Rosa, this place is perfect. The rooms, they actually all suite style rooms.... There are so many amazing restaurant option within a 3 block radios and the prices are very affordable. I think we ate our way through Mexico City and NO stomach issues, I may add Disliked: The hotel didn't provide a coffee maker, so the second room was useless to us. The bathroom as a bit small and had a step in bath/shower combo. The room was very clean and housekeeping was very friendly and able to give extra water bottles if needed. We didn't but our friends pre-purchased the breakfast option and they said it was not worth the $8.00 a day per person they paid extra. We had had an amazing breakfast for less than $5.00 a person just around the corner. I must admit the location was great of this hotel BUT right around the corner there are bars that play LOUD piping dance music till 4AM (Sundays 2AM) EVERY NIGHT. Our room was on the 9th floor and we didn't get to sleep till the music stopped. Even with ear plugs we felt the base..... Most of our friends had their rooms on the 4th and 5th floor and it must have been even louder there. Needless to say, most of us slept in till noon or 1pm..... If it wasn't for the extremely loud music, our stay at this property would have been great. AGAIN, the staff was amazing and hats off to them for dealing with those other guests that had been complaining about the noise...