Mexico City Hotels with Airport pickup service

This is my 4th time at the hotel and by far the worst. The room was far lower quality than my last 3 stays. Would probably not stay again based on this. The price for what I got was extremely disappointing when usually it’s fantastic

I've stayed at this property before not sure if management has changed. I was really impressed on my first visit in 2020, and last year I notice changes, but was hoping for improvement this year. Overall the hotel is good for the price / location. I think they could make a few improvements. I'm not sure if they are under staff where the halls aren't vacuumed or tons of smalls details around the walls and doors don't look clean or touched up cosmetically. The furniture inside my room was stained. The Wifi worked great, the check in and check out process was easy. I took photos so I can maybe share with management. Overall don't hesitate to stay at this place!

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

This hotel has a very good location because it's just next to the airport and 1 minute away from the metro station. It has comfortable beds, it's clean, it has a shuttle that runs 24/7 and is for free, and people at the reception are nice. However, when u book a hotel close to the airport the goal is usually to get a good nap before the flight and in this hotel it is just not possible because of the noise. The room has the thinnest walls you could imagine, you can hear everything from the neighboring rooms (there are doors in the wall between the rooms for some reason, which make the noise even more unbearable), and also because the rooms are not soundproof you wake up at night every time a plane arrives to the airport (believe me the noise is extreme, as if you lived at the airport). Also the price is too high for what you actually get (even breakfast is not included and it's quite expensive to buy). They also respond to messages with a huge delay. I messaged them 2 days in advance to book a shuttle from the airport and they replied after I already checked out of this hotel so I had to arrange my own transportation when I came to CDMX. Overall if you are lucky and get a better room than I did without neighbors constantly talking on the phone and maybe in a different block where plane noise is not that annoying then this hotel isn't that bad. However it is expensive as compared to other hotels in Mexico City and the rooms look much different than how they look in the photos.

Not bad, our plane was late, arrived at the hotel at one o'clock in the morning, and there were luggage handling services available 24 hours a day.

I specially booked this hotel during my transit and found it to be a treasure. It is of consistent Marriott standards. Although it is located in the T1 terminal of the airport, there is no sound at all and the room is very big. I am very satisfied!

This place gets a no from me. Principally, it's because we were awoken at 7A to smoke filling the room. I went out to the living area and proceeded to have a panic attack because I couldn't breathe. For the record, the hallways were much better. I rushed downstairs and stayed outside until the front desk could send someone up to do something to make it better. Definitely not a relaxing experience. Now, the hotel would say, we left a piece of paper on the check-in counter for you explaining this would happen. Yes, you did, but this is unacceptable all the same. Some folks will have asthma or other breathing issues and this could be potentially very serious for them to deal with. I happened to have a cold. Giving notice on check-in isn't enough notice. In addition, most of the lights were that bright white light I hate because it reminds me of hospitals. Plus, certain window areas were filled with dust. Ick. Just not a good hotel experience. The staff were friendly, the room was clean, the room service prompt, and the breakfast downstairs was fine so two stars.

Camino Real Polanco in Mexico City is known for its art and architecture. However it is a hotel, not a museum, and in hotel services it leaves much to be desired. Upon arrival, we needed a doctor and had a name and phone number. The first concierge we asked to make a call to the doctor because we do not speak Spanish, not only failed to help but also made us feel as if we were imposing on his time. There were a number of frustrations, including our key cards being cancelled twice during our 10 day stay. The most annoying occurrence was when we returned to our room at 3 pm on our last day to find the maid in our room. We asked her to leave and come back later as we were getting ready for an early dinner. When we returned at 6:30, the room was not made up. We called housekeeping and asked that it be cleaned right away. Housekeeping called back immediately to ask if we needed the room cleaned. We confirmed that we did, and asked again that it be cleaned ASAP. We went out for a walk as the bar and lobby seating area were closed because a promotional video was being filmed. (We were given no advance warning that this was being done, and were offered nothing for the inconvenience.) We returned to our room at 7:30. Still not made up. We went to the front desk, asked to see the manager and were told he was unavailable. Front desk called housekeeping and got no answer. We were asked at one point what the hotel could do for us - and we said “make up our room”. It was finally finished a little after 8 pm. We were offered nothing for the inconvenience, and never did hear from the manager. It is truly sad that this well-located, historic hotel is so poorly managed.

The location of the hotel is good, there are many restaurants around. Because it has been a few years, some facilities in the room can see the traces of time. The service is quite satisfactory, the service at the checkin at the front desk and the outdoor restaurant on the second floor is not bad (pictures 2 and 3 are outdoor restaurants, I ate at the hotel when I arrived late, the food is not exquisite but tastes good). The concierge is more ordinary, with strange eyes and arrogant attitude. What is more excessive is the waiter in the buffet breakfast room. The room rate includes breakfast, but the guest still needs to sign a bill. We gave a tip of 50peso, but unexpectedly, the waiter added a 1 in front of 50 without authorization, and it became 150. It can be seen from the photo that the 1 in front of 50 is quite abrupt, and the writing and color are different from 50. (It’s also our own fault. We only wrote the tip, and didn’t write the total amount to save trouble, because we didn’t intend to give a tip. The waiter just took the coffee pot and asked if he wanted coffee. Apart from that, he didn’t provide anything else. Serve). After staying in the tipping culture for so many years, this is the first time I have encountered such a thing.

Would NEVER stay here. The woman (wearing a neck scarf) at the Riazor airport office is rude and is in need of some serious customer service training. We arrived and asked her to help us contact a nearby business and she refused. We are not from MX and couldn't access the WIFI for whatever reason and she was not willing to help us in any way even though she had 2 cell phones and a desk top computer in front of her. To make it worse, when we returned to ask her if we could charge our phones in the office, she all of a sudden had to leave and forced us out of the office. We travel a lot for business and leisure, and we have never experienced such behavior. Since this is the first impression of an airport hotel, there are obviously many others to choose from, our advice is to choose another one Based on this woman's unwillingness to assist us.