Anonymous User
October 24, 2023
I had completed payment in advance through the app, but they told me they couldn't confirm it and asked me to pay again. Even though I confirmed the reservation number and payment details saved on my phone, they said they didn't know. After a while, they confirmed that it was the Trip.com app and showed us to the room without apology, but the room machine was also broken. It was replaced again soon.
The room was clean and the facilities were good, but I wasn't feeling well, so I turned up the temperature on the air conditioner and went to sleep, but someone forcibly broke into the room in the middle of the night. The people who broke in were employees and they said they came to check because the temperature in the room was strange.
However, I was very embarrassed and scared because they obviously knew that a customer was in the room, but they trespassed without calling or knocking. The staff was friendly, but had no consideration for guests. A hotel I never want to go to again.
The service was worse than that of a 30,000 won room in Southeast Asia.
Original TextTranslation provided by Google