Norianna
May 31, 2024
Extremely Disappointing Experience
Our stay at this hotel was far below expectations. The first night, we were given a room without air conditioning. The heat was unbearable, and the room lacked a secure window that could be opened for ventilation. The following day, we were moved to a different room, but only after making a new reservation. Notably, the room descriptions do not mention whether or not they have AC, only differentiating by bed size.
Despite the staff being friendly, the overall service was horrendous. On the second day, we were left without bath towels. The staff claimed they were being washed but never provided replacements, leaving us without towels. The AC in the new room was equally disappointing, barely functioning.
This was the worst hotel experience I've ever had. I do not recommend this hotel to anyone.