Flow Condesa - Adults Only

Safe and good location

Amazing location. Fantastic restaurants that are walkable. Hotel was comfortable with a breakfast daily. Wonderful staff.

Very disappointing stay at Flow Condesa Hotel. The location is great and the bed was comfortable but other than that I have little to say. The staff were unhelpful or overtly rude at times. Check in started at 3 o'clock. I arrived at 1 PM and was told that the room was ready, but if i wanted to enter it I had to pay for one extra night. For 2 hours!!! I've traveled extensively, and in most hotels they give out rooms when they're ready, even if it's a little early. And they certainly don't charge an extra night for that. I sat at the lobby and they handed me the key at exactly 3 PM. Not even 5 minutes extra. Very rude. The room itself is OK, but the bathroom has a peculiar layout and you have to climb a very high step to enter it. Also, the shower floor is dangerously slippery. There is a shower gel and shampoo dispenser, but the first one was completely empty. Apparently, they don't check that. The most annoying thing is that the TV didn't work. I reported it since day one and only on the 3rd night did someone come and fix it. Breakfast was very mediocre, except for the fruit of which there was a good selection. The coffee was horrible, simply undrinkable; it appeared more like rinsed coffee. I complained to the staff at the breakfast counter but they didn't care, not to mention the sour demeanor of the lady in charge. So, the third day I skipped breakfast altogether. The funny thing is that I chose Flow Condesa over other hotels because breakfast was included

Noisy, no 4-stars, don't honor gold vip privileges If you like noise from all over the area -street, construction and neighboros-, including other guests in the hallsway and front desk, this one is for you. Paper-thin walls and old windows, their open design is also a factor. They advertise as a 4-star property with a Spa, bar, rooftop and art gallery. While technically it's partially kind of true, the spa is a small dark room, the Omakase restaurant permanently closed, no such rooftop (which is actually promoted and looks very nice), no bar, no room service, and the breakfast room is closer to a youth hostel buffet than a hotel's basic offering. 24 hours without Wifi, no apologies. Had "VIP gold Benefits" and they did not honor. Top notch location, but certainly the pictures do not depict reality. Finally, the room is unconfortable: had a nice view and balcony overlooking a rundown building and fire escape stairs (the first option as a 2nd story room overlooking the street, sold as "City views", that had to change because of the intense noise), the bathroom doors are completely transparent (I don't imagine why would anyone like their partner gazing while doing their business, or even showering; next level voyeurism) and the bed is very hard -and for some reason, on top of a very tall base that makes getting in and out awkward-). Also the bathroom smells of sewer after a shower or flush. Wouldn't have complained if this was advertised as 2.5 stars, the price is understandable because of the prime location, but the lies all ov

Good hotel in a great area. Beds are comfortable, staff is nice