Anonymous User
September 7, 2024
The hotel is well located, close to restaurants, the Zona Rosa, and public transportation. The CAS and the Consulate are the only good points.
The rooms are average, but they don't have a desk as shown in the photos, which is inconvenient if you're traveling for work. I arrived at night. If you have a reservation and everything is paid for, it's illogical to ask for physical ID when you can use digital ID. I asked to go up to my room to get my documents from my suitcase since I was coming from a very long and arduous trip from Bogotá. All my documents were in my suitcase. I had to open it at the front desk, which was very inconvenient and complicated. When I could go up to my room, I could get them and bring them to them in 5 minutes.
Their facilities are already old, the air conditioning is too noisy, every day between 8:30 and 9:00 they'll ask if you want your room cleaned. I had to put up a "do not disturb" sign to have privacy and be able to work in my room. You can hear noise from every room. The furniture is very old, and the Wi-Fi was terrible. On my last day, even though the "do not disturb" sign was up, the maid came to check if I was still in the room when checkout was at 1:00 p.m.
During my stay, they never changed the sheets; they left me the same towels. They even told me that because I took the comforter off the other bed, it was obvious I was cold. There are no blankets. I had to request one.
I had to put up a "do not disturb" sign so they would let me work and have privacy in my room. Although you can hear all the noise from the other rooms, if the toilet flushed in the room next to me, the one in my room would turn on. The last day I also had the do not disturb sign, which they didn't care about, and they came knocking again at 10 am saying they thought I had already left when checkout was at 1 pm. An hour later, I asked another maid if the princess had finally woken up. Did she think I was too bossy not to be disturbed? I guess that's why I pay! And I decide whether to disturb me or not!
The WiFi is terrible, it doesn't work well, and if you think you're going to be able to work with it or use it for a video call or Zoom, you won't be able to do it well.
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