The property itself, and the rooms are very boutique and quaint. We were in love when we first walked in and saw the property. Our problems were with the extremely loud bands that were playing each night. Thursday, Friday, Saturday and Sunday. They would have a live band that was so loud we could not sleep until midnight. Then a DJ would follow that until about 1:30. In addition to that, we didn’t have hot or even warm water for three out of the 6 days we stayed there. Upon complaint about the water, we were just told that it would be taken care of, which it was not, and nobody ever followed up with us until we went down to complain again. When we asked to change rooms due to the noise and the water situation, the response was,”somebody should have emailed you about the noise”. No response to the water situation. When I asked to speak with a manager, they went to speak with her, she looked our way, and gave us a dirty look, and just jumped in the elevator, and we never spoke with her. It’s unfortunate as this is an amazing property with a great rooftop facility. Very close to many dining options. And lots of shopping. Due to the customer service, no hot water, and the noise, I would not recommend anybody staying here.