Hyatt Regency Mexico City Insurgentes
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Mexico City

Hyatt Regency Mexico City Insurgentes

No.16 of Premium Hotels in Mexico City
Av. Insurgentes Sur 724, Col Del Valle, Mexico City, Federal District 03100, Mexico
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Live, work and be yourself. There’s no better place in which explore the vibrant culture of Mexico City.Whatever your calling, experience it all just outside our doorstep at the elegant Hyatt Regency Mexico City Insurgentes, steps away from the World Trade Center (WTC) and trendy neighborhoods like Coyoacan and La Condesa. Here, you’ll savory a culinary experience in our restaurant and gourmet areas or take in nearby dining options. Explore the city’s vibrant nightlife scene and other key attractions.Show More
We Price Match
hotel overview picture
Highlights
Parking available
Lots to do
Delicious breakfast
Pets welcome
Amenities
Massage Room
Executive Lounge
Fitness RoomFree
Private parking
Bar
Restaurant
Taxi booking service
Meeting Room
All Amenities
Property Description
Live, work and be yourself. There’s no better place in which explore the vibrant culture of Mexico City.Whatever your calling, experience it all just outside our doorstep at the elegant Hyatt Regency Mexico City Insurgentes, steps away from the World Trade Center (WTC) and trendy neighborhoods like Coyoacan and La Condesa. Here, you’ll savory a culinary experience in our restaurant and gourmet areas or take in nearby dining options. Explore the city’s vibrant nightlife scene and other key attractions.
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4.4/5
Very Good
Cleanliness4.4
Amenities4.4
Location4.4
Service4.4
All 40 Reviews
Surroundings
Metro: San Pedro de los Pinos
(1.5 km)
Metro: Chilpancingo
(1.6 km)
Airport: Benito Juárez International Airport
(13.7 km)
Airport: Toluca Airport
(54.8 km)
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Rooms

Guest Reviews

Services & Amenities

Policies

King Room With Accessible Roll-in Shower
4

King Room With Accessible Roll-in Shower

1 King bed
No window
Non-smoking
Air conditioning
Private bathroom
Room Details
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2 Queen Beds Club Access
2

2 Queen Beds Club Access

2 Queen bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Room Details
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King Room-Club Access
5

King Room-Club Access

1 King bed
No window
Non-smoking
Air conditioning
Private bathroom
TV
Room Details
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King Room With City View
8

King Room With City View

1 King bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
TV
Terrace
Room Details
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2 Queen Beds City View
4

2 Queen Beds City View

2 Queen bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Terrace
City view
Room Details
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Regency Suite
1

Regency Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Room Details
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2 Queen Beds Room
3

2 Queen Beds Room

2 Queen bed
No window
Non-smoking
Air conditioning
Private bathroom
Room Details
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2 Queen Beds Terrace City View
1

2 Queen Beds Terrace City View

2 Queen bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Terrace
City view
Room Details
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King Room With Terrace And City View
2

King Room With Terrace And City View

1 King bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Terrace
Room Details
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Junior Suite
1

Junior Suite

1 King bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Room Details
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Deluxe Room-2 Queen Beds
3

Deluxe Room-2 Queen Beds

2 Queen bed
No window
Non-smoking
Air conditioning
Private bathroom
Room Details
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Presidential Suite

Presidential Suite

Non-smoking
Air conditioning
Private bathroom
Room Details
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King Room
6

King Room

1 King bed
No window
Non-smoking
Air conditioning
Private bathroom
Room Details
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Guest Reviews

4.4/5
Very Good
40 reviews
Verified Reviews
  • Cleanliness4.4
  • Amenities4.4
  • Location4.4
  • Service4.4
Average for similar properties in Mexico City
Most Mentioned
AI Summary
Conveniently located in a lively neighborhood with easy access to public transport, dining, and shopping. Guests appreciate the cleanliness, comfortable beds, spacious bathrooms, and attentive staff.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 10, 2025
Jose Amaury at the Hyatt regency club was amazing & attentive at all times! He recommended my family and I to do great things in Mexico City & his recommendations were awesome! We enjoyed everything about our stay, the rooms were very clean & staff was very nice & attentive at all times. Hyatt regency Mexico City insurgentes.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 10, 2025
Jose Amaury was serving us at the regency club.. he was ver y attentive with us always on top of our family and he always was very friendly to us we did love his personality we did stay 3 nights and we love to go to the club. We cannot recommend this hotel enough!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 21, 2025
Review based on King Club access room on the top floor : 14 Pros : Great location in vibrant neighborhood About 30 minutes away from airport Easy check in Modern lobby and building The room : corner room with floor to ceiling windows - awesome view of Mexico City on highest floor Regency Club- clean , quiet , relaxing club with buffet style breakfast in morning : eggs, beans , bacon , donuts , bread .juices , cereal , oatmeal , Coffee , etc Evening Reception . / consist of complementary alcohol and non alcoholic drinks and food options . Food during evening reception : pasta and a chicken option plus sandwiches ,Salads , vegetables , etc - wish they changed it up and had different options on different nights or had more Mexican food options ( they said that is something in the works ) Regency Club Access : staff was phenomenal - great great staff serving us during breakfast and evening hours Shoutout to Amaury , Rodolfo and supervisor Lazaro - they took care of all our needs and apologized for some of the small issues we had first day trying to call front desk Cons : During the weekday even being up on the 14th floor which is the highest floor for hotel - you can hear the road traffic from a very busy area . Constant honking from cars can potentially be a wake up call for you . We had a room facing the street so not sure how the interior rooms are. You are in a very busy neighborhood so just be aware ordering a uber or taxi at times can take some time Entrance isn’t the easiest but signage for most part helps navigate to the hotel lobby which isn’t on the street level
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 2, 2025
The club lounge is worth the extra at this hotel - the food is excellent and the staff very professional and most helpful The staff are outstanding and the General Manager is not only visible but very approachable and listens to comments - very impressed There are plenty of restaurants within walking distance and the hotel has a restaurant We had a suite which was very nice and the pillows very comfortable
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 30, 2025
We stayed for 6 nights in January. The location was perfect. Within walking distance, there were more than 100 restaurants. There was also a grocery store across the street. We only ate breakfast at the hotel once and found it to be slightly above average. Housekeeping did an amazing job. Whatever time we left in the morning, our room was always cleaned and restocked when we returned.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 26, 2025
Horrible experiencia. About my experience, it was the worst. I don't think I will be coming back. Emergency alarmed sounded at midnight. We did 5 floors of stairs in the middle of the night in pijamas with a cold weather, and when we went outside, a rep from the hotel just told us it was a false alarm. NO apologies, no nothing, even though I told the staff in the morning at the reception, not even them or the concierge (they told me concierge was going to call me) said anything. You have no idea how scared and nervous I was because of the alarm.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 16, 2024
Overall, the location is nice (walked around as a solo woman and felt fine), there are plenty of restaurants nearby and a great supermarket right across the street, but the hotel has some basic issues that could easily be resolved, but they don't bother. I know this because I was also here last year, and there were similar issues. I sent this as an email to Hyatt, but since they never replied, I'm posting it here as a review - I’m currently staying at the Hyatt Regency Mexico City Insurgentes, and there have been a few disappointing issues that have come up during my stay. Photos attached for reference. 1) Check-in - I asked to add my Hyatt number to my stay, and the young man working the desk did not seem to know what that was, or how to do that (even though I asked in both English and Spanish). He had to ask one of his colleagues, and I still do not know that he properly added my Hyatt rewards number to the account. 2) Room was not locked - when I got up to my room, the lock had been opened to prop the door open. I did not know why I would not need to use a key to open the door. However, I was tired enough that I didn’t care, but it felt weird. 3) Bathroom door does not close - the sliding door to the hotel room bathroom gets caught on the floor. You can see scratch marks in the floor from when people have tried to close the door. 4) Room quality - The floor has been damaged, and there is a spot in the floor that crunches loudly if you step on it, and is uneven. I have to leave something on it so I avoid tripping on it. 5) Poor service - there was not a “Do not disturb” sign in my room, so I called to ask for one. It did not arrive, so I went downstairs to get one in person, and they said they did not have them at their desk, but would send one up. By the next morning, the sign still had not arrived. I called to ask for a third time, and a sign was finally on my door by the time I returned from work. 6) “Amenities” that do not exist - a card in the room advertises that you can ask to have a yoga mat brought to your room. When I called to ask for one, the front desk said that they do not provide yoga mats for rooms; they are only in the gym. 7) Poor quality gym - the floor in the gym is dirty and had clumps of hair on it. There was only ONE single towel in the gym, and a co-worker confirmed that she had called the day before to request more towels in the gym. The SINGLE yoga mat in the gym was so dirty and gross, that even after I tried to clean it, I did not feel comfortable using it.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 24, 2024
Terrible management! Front desk staff is indifferent towards any needs. They simply do not care. The manager is hiding in an office and refuses to engage. Simply do not go unless you want to have a bad time! The most terribly hotel I stayed at in many years and I usually do not have any issues.

Services & Amenities

Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking, and Charge, MXN$220 (approx. NZD 19.22) Per entry. Reservation not possible
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
For all room types, cots and extra beds cannot be added.

Breakfast
TypeWestern, Vegetarian
StyleBuffet
Opening hours[Mon - Sun] 06:30-11:00 Open
AgeFee
Children 12 years old and under
MXN$210 (approx. NZD 18.35) per person
Children 13–17 years old
MXN$420 (approx. NZD 36.69) per person
Adult
Buffet:MXN$420 (approx. NZD 36.69) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositNo deposit required by the property

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: MXN$10,000 (approx. NZD 873.41) per pet per stay

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

Property Description

  • Opened: 2023
  • Number of Rooms: 201
Live, work and be yourself. There’s no better place in which explore the vibrant culture of Mexico City.Whatever your calling, experience it all just outside our doorstep at the elegant Hyatt Regency Mexico City Insurgentes, steps away from the World Trade Center (WTC) and trendy neighborhoods like Coyoacan and La Condesa. Here, you’ll savory a culinary experience in our restaurant and gourmet areas or take in nearby dining options. Explore the city’s vibrant nightlife scene and other key attractions.

Frequently Asked Questions

What are the check-in and check-out times at Hyatt Regency Mexico City Insurgentes?

The check-in time at Hyatt Regency Mexico City Insurgentes is 15:00 and the check-out time is 12:00.

Does Hyatt Regency Mexico City Insurgentes have a swimming pool?

No, Hyatt Regency Mexico City Insurgentes doesn't have a pool.

Are pets allowed at Hyatt Regency Mexico City Insurgentes?

Yes, Hyatt Regency Mexico City Insurgentes is a pet-friendly hotel, but it is best to call ahead to confirm.

Does Hyatt Regency Mexico City Insurgentes provide breakfast?

Yes, guests at Hyatt Regency Mexico City Insurgentes can enjoy breakfast during their stay. Breakfast option(s): Western, Vegetarian.

How much does it cost to stay at Hyatt Regency Mexico City Insurgentes?

Prices at Hyatt Regency Mexico City Insurgentes are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to Hyatt Regency Mexico City Insurgentes?

Benito Juárez International Airport is the closest airport to Hyatt Regency Mexico City Insurgentes, and it is about 24 mins from hotel by car (13.7 km).

What is the cancellation policy for Hyatt Regency Mexico City Insurgentes?

The cancellation policy for Hyatt Regency Mexico City Insurgentes varies depending on the type of room and booking conditions.

About This Property

Nearest AirportBenito Juárez International Airport
Distance to Airport13.72KM
Nearest Train StationAutobuses Poniente Station
Distance to Train Station13.48KM
Nearest Metro StationSan Pedro de los Pinos
Distance to Metro Station1.5KM
Average Price FromNZD456
Hotel Star Rating5