Hyatt Regency Mexico City Insurgentes

Terrible management! Front desk staff is indifferent towards any needs. They simply do not care. The manager is hiding in an office and refuses to engage. Simply do not go unless you want to have a bad time! The most terribly hotel I stayed at in many years and I usually do not have any issues.

No feather free bedding in entire hotel. Difficult to communicate with staff. Concierge Club was the only redeeming quality. It was well provisioned and the staff was attentive and professional. Would not recommend for anyone with feather allergy.

I stayed at this hotel for a business meeting. This hotel is very nice. The reception, bar, and restaurant were very open and clean. The staff at each of these areas were exceptional. The room was very modern and clean. Bed was very comfortable. Definitely recommend.

As a Globalist member, I encountered an issue where I could see available standard suites on the Hyatt app, but the front desk team was unable to upgrade us due to their system showing all suites as full. Despite this, the team did an excellent job in accommodating my late check-out request. Special thanks to Miguel, who was exceptionally friendly and helpful. A notable drawback is the absence of a designated lobby area for taxis, which is understandable given the hotel’s layout. However, the lack of concierge assistance with luggage, especially when taxis had to park on a busy street, was very inconvenient. Lastly, the breakfast was underwhelming. It’s not just about variety—using higher-quality ingredients and improving presentation would make a significant difference. On a positive note, the WiFi was very strong, great for remote work!

Here's my cons during my stayover: 1. I gave this hotel 4 out of 5 stars as I had a lost my black hard case eyeglasses during my 7 night stayover. I confronted the maid and left her a Spanish one too about my lost eyeglass black case. The maid said she didn't take it. 🤬👎 Suggestion: lock your personal belonging even if an eyeglass case. 2. It was rainy season in August 2024. I asked the front desk for a borrowed umbrella during my stay when it was thunderstorms nightly during my solo vacation. The hotel personnel stated that there 10 loaner umbrella's are used by other hotel guests. I asked 4 times during my thunderstorm nights. Suggestion: Hotel should have more than 10 loaner umbrellas for their hotel guests. 3. The walk in shower plumbing takes at least 5 minutes both the vanity and shower to get hot water. The shower design has a terrible*** flaw*** as the puddle water doesn't drain in the shower. Suggestion: The bathroom area should really have towel hooks at both the walls by the vanity sink and walk in shower door area. See picture where hotel can install towel hooks on the wood plank both ends by the bathroom entry. Improve the drain so puddle of water taking shower drains properly. 4. Element Lounge bar area should implement more outlets -or- USB ports around the area. See pictures. Pros from this hotel: 1. Hotel personnel all speak fluent English. 2. Squeaky clean hotel room by maid (except) one day which the maid didn't clean my croissant crumbs on the floor near the chaise grey lounge chair. 3. Outstanding view from my corner room 1028. 4. Fabulous bus stop across the hotel. 5. Less than 8 minute walk to World Trade Center (WTC). 6. Ample fast food as well as pricey restaurants within the hotel. 7. Awesome hotel guest security protection as the hotel guest room key only enables that particular floor. 8. Hotel provides 3 ****free***bottle waters daily to hotel guests.

We came to Mexico City for a convention. The location was excellent being one block from the Pepsi Center WTC. We only had breakfast in the hotel and it was excellent for the three days that we enjoyed. There were also many restaurants and shopping facilities nearby.