Best Hotels near Diamonds Direct New Orleans, Metairie

The rooms are roach infested, the guests can be loud in the wee hours of the morning, and your maintenance requests will not be completed. We did not complain about the roaches during our stay because the front desk staff were absolutely wonderful. However, we realized that once they take your money and you leave, customer service no longer exists even when your stay is over $1200 dollars. Well, at least with the general management team. The general manager was the one who prompted me to leave this review after a potential identity theft incident that I brought up to the motel's attention, so I figured if she can't make us happy by simply being accountable for her actions, (inability to properly follow-up and resolve customer issues). I would follow her instructions and leave a review online instead. I recommend this motel if you're okay with your identity possibly being used to book rooms, roach infestations, loud guests, and no responses to maintenance requests. Also, I recommend that if you have any issues that you address them before you leave because once you check out, you'll have to deal with general management who has no regard for anyone else but themselves and they will make sure to remind you of that too when you bring it up to their attention after the fact.I’m

The location is ideal,stright line to the french quarter and all the hot spots( 10. to 12 minutes walk). The rooms are speacious and have simple modern layout. There is Nespersso coffee machine with complmentary coffee, very much appriciated. The bathroom is also specious and clean, over all a very pleasant 3 night stay, highly recomend it to anyone.

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona

Wish they had free wi-fi & free breakfast. Some room service would be nice as well because a lot of sick people stay there & just don’t feel like getting out of the room. Everything adjacent to it closes down @ 8 pm & pretty costly. There’s a nice little snack store in the lobby. Nice pool/jacuzzi area. They should really give discounts to patients & family members staying with them, it can get really costly staying there. Very clean & comfortable rooms. Coffee maker, refrigerator, hair dryer, shampoo & sundries. Nice atrium to sit in & enjoy. Great free parking garage connected. Some valet service to park your car, close @ 6 pm. No bellmen but they do have carts to help with luggage transfer. On site laundry too, very helpful on long stays. Thank you trip.com for this great rate! 😁

Appena arrivate abbiamo appreso che nella nostra prenotazione c'erano dei problemi, eravamo in quattro ma la camera prenotata era da due. Nessun problema per il ragazzo della reception (non ricordo se si chiamasse Jonathan o james ), ha dimostrato una comprensione incredibile. Ha trovato una soluzione immediatamente conciliando tutte le problematiche e alla fine ci ha dato una stanza grandissima comprensiva di angolo cottura e tutti i comfort. L'hotel è datato ma non dimostra i suoi anni, si respira un'aria profumata e tutto è pulitissimo. All'esterno una piscina predisposta anche per i disabili, davvero apprezzabile. Il parcheggio è proprio davanti all'hotel. Ottima anche la colazione. Consiglio vivamente questa struttura dove ho trovato tutto quello che si puo' desiderare e ancora grazie all'uomo della reception che ci ha salvato il soggiorno.

I wasted a points redemption on this hotel. We booked it because it was near where our friend lived. Next time we will stay farther out. We were there for the 1st Mardi Gras weekend. During check-in, the front desk staff was distracted talking to each other about non-work-related stuff instead of engaging with the guests. (We observed this to be the norm every time we came and went) The drink coolers in the retail area only had a few diet drinks and water. When we asked when it would be refilled, the clerk told us, ”it's Mardi Gras season. We might get some more after that”. Yes, it's arguably the busiest tourist season for New Orleans, call your distributor or tell the manager to go to the grocery store. We booked a room with a king and a sleeper sofa. The sleeper didn't have any sheets, nor were there any that could be used to make the bed ourselves. The top sheet and blanket weren't even tucked in on the king bed. Based on other TA reviews, we brought our own towels. The coffee supplies had not been replenished. Breakfast was nothing special and not replenished until guests asked

My 93 year old husband and I spent two nights at Hotel indigo last week and were very pleased with our experience. The room was nicely appointed in the bathroom was spacious though we did have an accessible room. The bed was very comfortable, especially the pillows! Every place in the hotel was very clean, and nicely appointed. We were most impressed with the Front desk staff who were so helpful, courteous, and kind. We want to do a shout out to Susanne, who couldn't have been nicer, as well as professional. The common interest hotel dining room had good food at reasonable prices. The valet parking was a bit pricey, but very convenient and the attendants were also very helpful. Just around the corner on Carondelet Street we discovered the Gallier oyster bar, which had good food at a reasonable price.

We crashed here the night before our flight back home. Area not bad and just a few miles from multiple food locations that felt safe. 5 minute drive to rental car drop off Very clean. Lots of breakfast options including hot food, pancake machine with toppings. I even liked that they had the little tubs of coffee cream in hazelnut and french vanilla. Comfortable sleep. I also like that the soaps/lotion/hair products are adhered to the wall and no more trail sizes. All Dove brand. Highly recommend this as a hotel to sleep at the night before a flight.