Coastal45707
August 27, 2024
I would actually have given this hotel a zero rating if I could. This is the worst hotel I have stayed in over 40 years. The hotel is tired , old, rundown and worst of all dirty !!! The bathrooms in particular are suffering from a total lack of cleaning for years. We started in room 1003 which was an annex room, this room was totally ridiculous, filthy and in serious need of repair. Raised with the TUI rep who raised with management, they agreed to upgrade us to a balcony room but not until the next day, TUI rep did say surely this room will at least be clean, how wrong she was, bathroom was again filthy, we went straight up to reception and complained, this room was 330. The receptionist then showed my wife and I 3 further rooms all with the same or worse issues, while showing us the rooms we were asked not to take pictures or complain !!! We were given another room on the Monday, again the bathroom was not clean, room 226. TUI were going to move us if possible on the Tuesday evening, but there was a possible water shortage where they were going to move us to, so we reluctantly stayed. In total we lived out of our suitcases for the first 5 days of our holiday. In general the hotel was damp, rusty and poorly maintained, probably never been maintained in years or thoroughly cleaned. Outside there were electrical cables cut off and sticking out the ground. The food started off poor but did get better although not hot enough. The air conditioning vents were filthy. I could go on and on but in general TUI who appeared concerned and interested were not really and we are still trying to get suitable compensation. Tui are as much to blame as they are still giving this a 4T rating when at best it should be a 2T and certainly should not be dirty. Please take this review seriously and do not book this hotel.