Courtyard Hotels in Mesquite

Staying at the Hometown Studios at Dallas, Mesquite under the Westgate banner was a huge disappointment. I needed a place to stay temporarily until my home got ready for me to move in. My family booked me a HomeTown suite under the Westgate properties timeshare. The Westgate name alone, stands for itself. You expect quality service, a squeaky clean standard, and the usual great customer service that you normally receive at Westgate properties. That has not been the case here at Hometown Studios in Mesquite, Texas. The room seemed surface cleaned but not deep cleaned. Parts of the hardwood floor needed mopping and there was no broom or dustpan in the room. There also were no dishes, glasses, silverware, or pots and pans in the room.. It has been my experience, that this is the usual standard for a studio suite of rooms and or extended stay hotels. I guess it was okay that I was given a studio type apartment since I was only one person. I did have a full size refrigerator, microwave and a stove top burner to cook on. Only one of the burners worked, but on the first day neither of them came on and it wasn't until the third day that the front burner finally heated up and came on. Again there were no pots or skillets to cook with and when I inquired of them I was told that I would have to pay a surcharge for the use of cookware and dishes in my suite to prepare a meal. Not being informed of this upfront, meant that I had to eat out daily and be conservative about how I spent money on food. I expected to be able to cook daily I stead of eating out. Additionally, there was no iron, ironing board, hair dryer or coffee pot nor tea in the studio either. Again, when I inquired of these items, I was told that no iron no ironing board was available that the hotel did not offer them at all. I asked for two bottles of water as I had run out of mine own, did not feel comfortable going out into the neighborhood to purchase water at night. I was told that Hometown Suites did not have water to offer to their guests. When we booked this hotel I believe I understood the Westgate agent to tell us that this location was near downtown Dallas. I specifically asked to be in the Dallas area as this was an out of state move for me and being in the Dallas area would put me close to where I needed to conduct business. It was only when I began to physically navigate the drive here that I discovered the place was nowhere near Dallas but in Mesquite which is at least a 30-40 mins drive away from the Dallas area. There is high construction in this area and getting into the hotel means I have to navigate through broken up and dirt road entryways to get to the hotel. Upon arrival, the front desk personnel, gave me the opportunity to check out the room to see if I was comfortable with it before choosing to take it. The first unit I reviewed was on the first floor around the corner on the back side of the hotel. There was a bit of trash on the grounds outside, a

A waste of money! We had three rooms rented for a wedding. At first, it was so great. It smelled nice, super clean, and good service One of the rooms was on the second floor and had a light out in the bathroom. They ended up just giving us from a 1 bed to a 2 bed on the first floor for no charge as a solution. Cool. The second room, nothing wrong and it was great. The third room had stains on the bed, cigarettes still put out and sitting there, and just a very gross atmosphere. They sent room service to the room and cleaned it quickly. The next morning, we go to the breakfast room. We were excited for Texas shaped waffles that we seen in the photos. Instead, we were greeted with yogurts, muffins, juice. Everything was out or not working— even the cereal and milk were “out” at the start. We went about our day regardless. It was cheap, so we couldn’t be too mad. We asked them to skip our room for cleaning as we didn’t want people in our room. We talked to the cleaning crew and just asked for three new towels and some toilet paper. They told us to just throw out the dirty ones to the hall. Pretty easy, cool. We checked out the next day, 30 minutes before check out. Shortly after we left, I got a call that I originally missed. No voicemail left, but I called back. No answer. I called again and was told that a blanket and all the towels were gone and we would be charged $200. I was so confused, told them how we didn’t take anything and it must be a misunderstanding. The lady said she would talk to her cleaning staff and call me back. I never got a call back- but I did get an alert of a $200 charge on my card. My boyfriend called back and they basically said there’s nothing they can do and the charge is final. I understand it’s a common truck stop and many people probably lie and steal- but why would I steal ALL the cheap (used at this point) towels and a blanket? Most of us brought our own blankets and just slept on top of the bed. This place is such a scam. Now I see why the room costs were so low- a $200 charge after is what you don’t see! If you have any debate on staying here- don’t. Learn from my mistake.

I stayed with the Fairfield never a days inn I’m suing your company for using my information and stealing my card information I never stayed in a days in . Thank you I’m going to call my bank and get my refund again you will be going to. Court and I’ll write a million reviews about this

At checkin the girl was on the phone, so we had to wait. But when she had finished she seemed to take a long time to get us checked in. Before we had finished checking in she got another phone call, which she answered without hesitation. Then gave us our room keycards but didn’t bother telling us how to get to our rooms. Figured it out for ourselves. When we got to our room it was very noisy. So we phoned reception and asked if we could change to the quieter side of the building. The receptionist was quick to say no that we would be unable to change rooms. So we decided to go down and see if she could make sure this was the case. Whilst speaking to her face to face she was able to phone her manager and get our room changed. Not really happy to be told originally that we couldn’t move. Though for the rest of our stay everything was good. TownePlace Suites are always consistent for being good quality. Breakfast was good, though it did seem to finish a bit on the early side on the second morning. On the morning of our checkout we were phoned at 10am asking us if we were wanted late checkout even though checkout was 11am. Having stayed in many TownePlace Suites over the years we’ve never been pushed to checkout before. We left feeling a bit let down by the quality of their customer service.

I had a great time relaxing.

I strongly recommend staying away from this hotel. From the moment I walked in to check-in (I made my reservations and prepaid my stay on Hotels.com), I was treated really poorly, not by the person helping me (Gary), but by a woman also behind the desk (Paula). Paul was harsh & nasty, and for some reason, aggressively rude to me, despite the fact that Gary (the person taking care of me) was doing his best to help me. FIRST - this is the only hotel that I’ve ever stayed at that demanded $50 cash for the deposit instead of a deposit on a credit card. So although I was a late check-in, I had to go out to find an ATM to get the cash for the deposit. (NOTE: older reviews claim that there have been people working at this hotel that they refuse to return the cash deposit, at times claiming they don’t have the cash available — Sometimes there have been claims of “smoking” in the rooms. This all appears very suspect in hindsight). Paula really got nasty, almost reprimanding me that if I smoke, I will not get that deposit back. I don’t smoke — and neither does my mother. But I ran out, got the deposit and came back. I prepaid for a 2 Double Bed Room with Accessible Bathroom — but when I got to the room, it was one king size bed. I went back to the front desk to get this fixed, but Paula (again, not the person taking care of me) kept insisting that it’s not their fault, but my fault & Hotels.com’s fault. “That’s the risk you take when you use an outside vendor to reserve your room.” (If they weren’t on hotels.com, I never would have been there. So I didn’t understand Paula’s logic) Gary kept trying to find solutions, but Paula kept rudely insisting that if they change the room, the pre-payment would disappear, and the hotel would not get paid. At one point, she said, “You’re just not happy because you didn’t get what you want.” — I replied to her that I was not happy because I paid for one room, and the hotel was giving me another. I asked for a rollaway, and she told me I couldn’t have one. She repeatedly threatened to have me kicked out — and kept telling Gary to cancel my reservation. But Gary refused. I decided I could sleep in a chair in the room, just so I could get some rest, and I left to go back to the room. Gary then came down to the room, with a sincere apology and a rollaway bed/linens. He had reported the entire event to his manager, and told me to discuss it with Lorena in the morning. 
I reported it to Lorena in the morning, and she was very nice, and very apologetic. I don’t know what I expected, but I walk away from this experience feeling bad for Gary & Lorena that they work at this property — and amazed that someone as rude & horrible as Paula is employed at the front desk of a hotel, even if the shift is an over-night shift. I have never been treated so rudely. I highly recommend avoiding this property at all costs. I am basically a really nice guy. I treat people well, even when they might be a little bi

設施：空調不回關 衞生：乾淨 環境：安靜 服務：棒

Everything fine except load noise from freeway nearby and bathtub faucet not working correct

In the heart of Mesquite, Quality Inn Mesquite - Dallas East is within a 5-minute drive of Mesquite ProRodeo and Mesquite Convention Center. This hotel is 8 mi (12.8 km) from Dallas Arboretum and Botanical Garden and 8.8 mi (14.1 km) from Lake Ray Hubbard.Enjoy recreational amenities such as an indoor pool and a spa tub. Additional amenities at this hotel include complimentary wireless internet access and a television in a common area.A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 62 air-conditioned rooms featuring refrigerators and flat-screen televisions. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.