Dar Morocco

My agency suggested Dar Morocco, after checking over 20 other riads and ksar in Merzouga, I decided to go with their recommendation. Whilst we were driving to Merzouga, my driver got a call from them saying that they had problems with the air conditioning and therefore I had to spend the night in another riad. I was not happy about this but the weather was hot and I need air conditioning for a good night’s sleep. That other riad that Dar Morocco put me in was not nice at all, the riad, room and bathroom are old and shabby, apart from me there was only one other family staying there and the place was basically dead. I looked at the prices of both places and as expected the other place was a lot cheaper. I was informed that I could use their pool and have dinner at their riad, so after I checked in the other riad I headed over to Dar Morocco. The first receptionist I dealt with was pretty rude. I also found out that the air conditioning problem was an outright lie, basically they had overbooked and decided to make me go somewhere else, this was certainly very upsetting and disappointing. My agency showed me that they had booked my room months in advance and then messaged 2 weeks before my trip to reconfirm the room, how on earth Dar Morocco still messed up the bookings is beyond me and frankly, I find this unacceptable. After getting nowhere with that rude receptionist, another staff Salim was much more welcoming and friendly, showed me where to get change into my swimming suit, and let me know where the dining room is and what time dinner starts. Restaurant staff Mimon is also friendly and attentive. The 2 staff and the dinner (which was nice) are the only reasons for the 2 bubbles instead of 1. So if you book Dar Jasmine, just know that there’s a chance they may send you to another inferior accommodation.

The facility and the location are 5 stars. The service gets 6 stars. We had the pleasure of being served well Mamouine. He also taught us some Berber language, and a couple of good jokes. Salim helping us with laundry was so appreciated.Thanks

Dar Morocco was the most comfortable and satisfying one throughout my entire trip to Morocco. The staff were friendly and helpful, the food was of great quality, and the environment was very clean. The water temperature and pressure in the bathroom were excellent. Moreover, you can enjoy watching the sunrise and sunset from the rooftop. It takes about 20 minutes to walk from the hotel to the sand dunes. Highly recommended!