Hotels Near Marshalls in Merriam

Ive had the pleasure of staying here a couple days a week for 4-5 months now. Not only is the location great, but the hotel is very clean! The beds and pillows felt like I was sleeping on a cloud. The hotel seems to be a bit older however, it has been nicely updated. The pool and fitness center are also very nice! They seem to be short staffed (like the rest of the U.S) however the employees they do have really are exceptional. Every time I’ve had contact with the staff the are friendly. Nicole at the front Desk is exceptional. She really seems to care! She had the answers to all my questions and was familiar with the area and had some great recommendations! Any request I have ie) room serviced, extra pillows, coffee, etc. have always been met. Customer service like this is hard to find, and is one of the many reasons I keep coming back.

Traveling for a Dr appt. And love this HDE! The staff is so polite and the rooms are always clean and comfortable. Only complaint is guests who don't close room doors quietly! But hey, no amount of complaining can fix rude people....... Have yet to enjoy the pool here, I'm always too tired it seems. Breakfast was DELICIOUS! Cinnabon mini cinnamon rolls, yum yum.

We stayed here on January 5. The property itself was very nice—large rooms, comfortable beds, good breakfast. Our problem was dog-related. We checked in around 8 p.m. and went to our room to be immediately met with the consistent barking of a large dog in the adjacent room. We immediately called the desk and asked for another room. They didn’t have any other king rooms so the lady at the desk said she would come down and take a look. My husband waited for a few minutes then went up to the lobby when he didn’t see her. There was a steady stream of people checking in and the desk attendant was completely alone. My husband talked to her briefly and she called the room where the dog was, but of course, no one answered. She tried to move us to a room with 2 queens, but said she couldn’t register us to a different room because we had booked the room through AAA and the system wouldn’t allow her to make us keys. Eventually, she was able to call someone who told her just to take us to a room and let us in. To make things worse, the lady at the desk had a disability and walked with a walker. We felt terrible that she had to walk us to our room. We couldn’t believe there wasn’t a manager or security person who could have helped out. At some point during the night, they figured out how to make us keys and put them under our door. While my husband was in the lobby, another man came to the desk and said he needed another room because there was dog poop on the floor of his room. We’re okay with people travelling with their dogs, but this hotel obviously had some issues.

After a grueling ordeal of being transferred between hotels through a Third Party I ended up at the Candlewood suites in Lenexa Kansas . The night front desk was courteous and got me into a room quickly. When the next shift came on i became introduced to Preston, the overnight desk clerk. I had several issues with the third party I had been using for years . Preston was able to explain the choices I had and gave me information to relate to the third party. Preston was correct and was patient with me as I had to check in and out several times . I travel weekly as part of my job and his customer service was above anything I’ve received in years. Thanks you

A more comfortable hotel in the area

Stayed here while in town for the Hollywood ****** 400 at Kansas Speedway. It was a short 15-minute drive to the track, and unlike hotels closer to the track, the prices were not gouged out of this world! We greatly appreciated that. Check-in and check-out were quick and easy with friendly employees. This property cannot be more than a few years old, and everything was clean and looked brand new. Room was quiet, bed was incredibly comfortable, everything was clean, and the coffee and breakfast was always fully stocked. We plan to attend a race at Kansas Speedway next year and will try to stay here again. The location, cleanliness, and amenities were everything we were hoping for.

Facilities: good Health: OK Environment: OK The service was excellent