Turtle Beach Resort

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1 room, 2 adults, 0 children

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Turtle Beach Resort

Name: Turtle Beach Resort
Address: 2346 Gold Coast Hwy, Mermaid Beach, Queensland 4218, Australia, 2346 Gold Coast Hwy, Mermaid Beach, 4218, Australia
Price range: From MXN$4,328
Rating: 4

2346 Gold Coast Hwy, Mermaid Beach, Queensland 4218, Australia

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Amenities

Golf Course

Sunbathing Area

Outdoor swimming pool

Diving

Snorkeling

Surfing

Hiking

Sauna

All amenities

Property Description

8.1/10

Very Good

Cleanliness8.0

Amenities8.1

Location8.0

Service8.1

All 102 reviews

Surroundings

Airport: Gold Coast Airport

(22.0 km)

Train: Robina

(8.3 km)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Two Bedroom Apartment

Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Electric fan

Room Details

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One Bedroom Apartment

1 Queen bed

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Electric fan

Room Details

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Two Bedroom Family Suite

1 Queen bed and 2 Bunk bed

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Electric fan

Room Details

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One Bedroom Superior Apartment

1 Queen bed

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Electric fan

Room Details

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Two Bedroom Superior Apartment

Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Electric fan

Room Details

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Three Bedroom Apartment

Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed ● Bedroom 3:2 Single bed

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Electric fan

Room Details

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Guest Reviews

8.1/10

Very Good

102 reviews

Verified Reviews

Cleanliness8.0
Amenities8.1
Location8.0
Service8.1

Average for similar properties in Mermaid Beach

Most Mentioned

AI Summary

The location is convenient, close to the beach, shopping centers, and transportation. The staff are consistently polite, friendly, and helpful, creating a pleasant environment for guests of all ages.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

February 13, 2024

The location of the hotel is okay. If you are not traveling by car, it is very convenient to take the bus. In addition, the room is also suitable for cooking and has a full set of kitchen utensils. The bad thing is that the sofa looks too dirty and smells bad, and the quilt on the bed looks old and unclean.

Original TextTranslation provided by Google

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

August 1, 2023

The staff was very nice and helpful. The resort is perfect for families with children. We had a room in the adult pool area, which was very quiet. A few minutes walk from the beach and walking distance from woolworths.

Original TextTranslation provided by Google

C‍o‍u‍r‍t‍n‍e‍y

May 4, 2025

I didn’t hate or love this place. There were so many good things - ie pools and slides etc. however the water was freezing in all pools so the spas were crowded. Apartment had a lot going for it, however slightly dated and no lifts. The wifi was the worst I have ever experienced with no connection ever. It seems those who frequent this place are dishonest - our daughter misplaced a hat which noone turned in. We then had a charge to our room for tennis which we did not play. We may return but only for the location once the light rail out the front is built.

S‍h‍e‍k‍h‍a‍r

May 1, 2025

Rooms, towels and plates were dirty. The place is very old, shower door felt like it was going to come off any minute. TV unit was not placed properly

J‍o‍s‍s

April 29, 2025

Would have once been a great facility, needs a tidyup and new single beds, the springs in mattress coming through. Plus they charged us $150 to change to a diffent room as They put us on 3rd story and elderly mum struggled with all the stairs. Reception girls said sorry, thats what it is!!

A‍s‍h‍e‍ ‍D‍a‍n‍e

April 22, 2025

It is a great place for a young family. There is so much to do for the kids within the resort. New Woolworths metro is very close and convenient. There are lots of spaces to play and have fun. 2 bedroom units are very affordable and comfortable.

D‍i‍a‍n‍e

April 14, 2025

Great for families We have stayed at Turtle Beach Resort now about 5 times over the years and we do enjoy the facilities, the gardens are beautiful and well maintained, the pools are lovely. The apartments are good and spacious, unfortunately they have a bath shower and when you are in your seventies getting into the shower can be difficult nearly had a nasty fall out of the bath could have done with a handle on the wall. What disappoints me is the fact that they take $200 and put it on hold and even though we did not spend any money and have been home for a few days I still do not have access to our money. We are booked to stay at Christmas again with our daughter’s family and maybe our last as with my mobility it is getting harder to climb the stairs which is a shame because we have enjoyed our previous times at Turtle Beach Resort.

A‍n‍d‍r‍e‍w

April 6, 2025

The room smelt really bad there is a non refund policy as i was told staff is nice but rooms and the general place is very poor

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: 15:00–24:00

Check-out: 07:00–10:00

Front desk hours: [Mon-Thurs, Sun]07:00–19:00

Child policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds

For all room types, cots and extra beds can be added.

Fees for extra beds and cribs are not included in the total and must be paid at the hotel.

Age	Fee
Children 2 years old and under	Extra cot: AU$10.00 (approx. MXN$122.04) per person per night
Children 3 years old and over	AU$45.00 (approx. MXN$549.18) per person per night

Breakfast

StyleA la carte

Age	Fee
Adult	Contact property

Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy

DepositDeposit required

Deposit Collection MethodsA fixed amount of AU$200.00 (approx. MXN$2,440.77) is charged.

Deposit Payment MethodsThis property accepts credit cards

Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.

Pets

Pets are not allowed

Service animals

Service animals are allowed on request

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

Opened: 2001
Renovated: 2010
Number of Rooms: 410

Phone:+61-7-55956666

Email:res@turtlebeach.com.au

With a stay at Turtle Beach Resort in Gold Coast (Mermaid Beach), you'll be within a 5-minute drive of Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. This family-friendly hotel is 1.2 mi (1.9 km) from Kurrawa Beach and 1.4 mi (2.3 km) from The Star Gold Coast.

Spend the day on the private beach or dip into one of the 4 outdoor swimming pools or 4 hot tubs. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and tour/ticket assistance. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Satisfy your appetite at Deck Resturant and Bar, a poolside family restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are available for a fee.

Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

Make yourself at home in one of the 141 individually decorated guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and microwaves.

Frequently Asked Questions

What are the check-in and check-out times at Turtle Beach Resort?

The check-in time at Turtle Beach Resort is 15:00-24:00 and the check-out time is 10:00.

What amenities and services does Turtle Beach Resort have?

Turtle Beach Resort has the following amenities and services: Shuttle Bus Service.

Does Turtle Beach Resort have a swimming pool?

Yes, Turtle Beach Resort has a pool.

Are pets allowed at Turtle Beach Resort?

Unfortunately, pets are not allowed at Turtle Beach Resort.

How much does it cost to stay at Turtle Beach Resort?

Prices at Turtle Beach Resort are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to Turtle Beach Resort?

Gold Coast Airport is the closest airport to Turtle Beach Resort, and it is about 28 mins from hotel by car (22.0 km).

What is the cancellation policy for Turtle Beach Resort?

The cancellation policy for Turtle Beach Resort varies depending on the type of room and booking conditions.

About This Property

Nearest Airport	Gold Coast Airport
Distance to Airport	21.97KM
Nearest Train Station	Robina
Distance to Train Station	8.25KM
Average Price From	MXN5174
Hotel Star Rating	4