Hotels Near Plaza Jade in Merida

This was my second time staying here. On this trip, I needed a very early check in and as a globalist, they made my room available super early which I appreciated after my red eye. Breakfast and the property are really nice. Lots of construction as they are redoing a large part of the hotel. Pool area is mediocre. Staff is great. Regular rooms are mediocre but the suites (which I stayed in on a previous trip) are amazing! Hotel location is decent depending what you want to do. Overall had a great stay.

ACHTUNG DIESES HOTEL BEGEHT BETRUG WARUM? Die Zimmer sind zum großen Teil alle Tag und Nacht durch laute Maschinengeräusche im Gebäude gestört, an Schlaf ist kaum zu denken, da diese plötzlich lauter und leiser werden in der Nacht. Das Schlimmste: Das Personal weiß davon und vermietet die Zimmer (alle Zimmer nach hinten hin) zum gleichen Preis. Der Manager lässt sich mehrfach verleugnen und auch die coolen Mitarbeiter von booking.vom lässt er eiskalt ohne Einsicht stehen. Danke nochmal an booking an der Stelle für die Hilfe. Lage: Das Hotel liegt auch nicht zentral sondern ca. 10min von allen Sehenswürdigkeiten entfernt in einer miesen Ecke. Lediglich der Ado fährt gegenüber ab. Das Frühstück kann man sich sparen. Einzig gute an dem Hotel ist dass es LQBTQ Mitarbeiter unterstützt. Ich kann dieses Hotel nicht empfehlen. Reine Abzocke.

We stayed here for one night in December 2022. The hotel is very well located, just a couple of blocks from the main square. All around there are plenty of shops and restaurants. We stayed on the 10th floor and there was little noise. We stayed in what I think is called a ”studio” room, which was quite small: not much room around the bed. Other people in our group stayed in rooms with two double beds and their rooms were quite large. Overall, the hotel was ok, but not flash.

This hotel has water issues like everyone is talking about. They have to tank the water in and they constantly run out. It ran out on a Sunday so they could not get more water. They blamed the restaurant that rents out of their building for leaving a tap on that didn’t help fight that we couldn’t shower for a day. Then the days we could shower the water was always cold. I overheard them giving gas that were definitely from Mexico Free breakfast for the inconvenience but for the Canadian American guest they offered nothing. I called them out on it and said this was unfair. The front desk was completely rude said it wasn’t their problem and that their manager wasn’t in on Sunday to take care of this, and that was from a previous day, I spoke to those guest and they said that’s not true and that they got it because of the cold water and lack of water issues. The location is good. The hotel is clean, but it is falling apart. Nothing works and the toilet can’t flush paper which meant you had to put dirty paper towels in the garbage next to the toilet. They also try to charge you for everything like if you lose a room key which cost them pennies they want to charge you a fee for issuing a new one and you don’t even get a second one so you constantly have to be with your people they also threaten to charge us for taking the towels to the beach, and then upon arrival, they said that my kids because they were over 12 had to pay I said you had to buy another room. I would stick to the chain hotels from the US as they would never treat their customers like this customer service in Mexico is really sad. the only highlight was the cleaning staff. The hotel is extremely clean and they are very attentive.

I stay in this hotel twice ! Very good and the staff very nice Big size and near downtown have many restaurants in there and many taco shop can eat ! Very good 🌈

We opted to get a room with two beds on the second floor, which was quite spacious and light. It was also away from the downstairs hub bub during breakfast. The beds were very comfortable, the bathroom attractive with plenty of hot water (although as in other places we stayed, the water has to run a little while to get hot). I liked that there were lots of places to put things, and the room was a pleasant place to retreat to at the end of the day. There were several outdoor seating areas, which we took advantage of since I sleep a bit later than my husband, who jumps on his computer early. The location is quite good, within easy walking distance of the main square, Paseo del Montejo Avenue, and many restaurants. One in particular, just down the street called Urban Bistro is a find! We ate there twice in our three days in Merida. We had a couple issues with the breakfast - not getting our orders right, and not very good coffee. The staff are lovely and very helpful - several speak very good English, which was helpful.

Beautiful, elegant property, large pool is gorgeous, very relaxing and calming, very romantic, excellent service, I liked that more locals come here to visit, it doesn't feel touristic, has more authentic feel. The property has obviously the hacienda style but also mixed with Asian style, which I love. The spa was beautiful inside, and also an amazing experience, was second best massage I have ever had, the Banyan Tree in Bangkok is better, the experience was similar but not on the same level as Bangkok. The food was excellent, flavorful (except the verde chilaquiles, a little bland, but that probably not the region's specialty), the pibil and lime soup was best I ever had next to Kinich restaurant, I loved the molletes, it was really good, different style than Mexico City but very good and filling, loved the pickled tomatoes on top. I love that they support the local community and buy food from them, this is really nice that the hotel gives back to the community. My suggestions, since they are expanding is add free environmentally safe citrus spray to guests for mosquitoes like they do in Thailand, we stayed in the Xcanatun room with private pool, maybe have that pool a little heated, the bathtub in the room really for just one person, maybe make it big enough for couples to take a bath together, that would be really nice. Also, I am very picky about my cocktails, I get it, this location is in an obscure place, but it is part of Banyan Tree Group, people are paying a lot for the rooms, they need to up their game where drinks are concerned, why can't I get a mezcal sour (with egg white) - maybe they should compare with Mexico City's Four Season's Fifty Mils Bar and Carlotta at the Ritz Carlton, drinks like Lola Bunny with carrot juice, habernero syrup, beet shrub, lemongrass, gin or spicy cucumber mezcal sour at the Ritz, with chapulin salt - the cocktails at Xcanatun they think adding Sprite to cocktails makes it a good combination, Sprite is worst thing you can add to a cocktail. Also you shake the cocktails with ice but generally if you put ice in the cocktail it will melt and water down the drink. Albeit, my husband said this is the best room he has ever stayed at, that this was better than Qualia in Hamilton Island....

Just spent 2 nights here but found the hotel to be well connected with free parking, shopping and restaurants; what else do you need? It is actually connected to a shopping center that has a Walmart. We ate at two of the three restaurants located in the mall and found others that we tried as well. Nice décor and good size comfortable rooms. Hope to return one day.