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Nice hotel with friendly service. I've stayed in Fiesta Americana hotels a lot and know generally what to expect. This one lives up to the high Americana standards. It is in a good location, near good restaurants, but not in the central area of town. Beds are very comfortable and rooms are nice. The bar had live music on Friday night and the band was great. Across the street is an outdoor restaurant that also had live music at night. The first floor of the Fiesta Americana hotel is all shops, so the actual hotel lobby is on the next floor. At the top of the escalator, in the lobby, there will be one or two people who will approach you and offer to help you with anything. They are very nice, but their goal is to sell you something like a timeshare. We refused to talk to them about that, so we never got the full explanation. We also got a phone call in our room, from the same people, telling us they had a free gift for us. We did ask these people for recommendations of local activities and they were very nice and helpful. Included was a light breakfast and snacks/drinks on the fifth floor. This was very convenient and the food was simple, but good. The only real surprise we had was at check out. We found that there is a charge for the self serve coffee in the room. I never use anything from the mini-bar or anything in the room that has an extra cost. I do not remember seeing anything about the coffee costing something. So many other places it is free/included. The hotel did reduce our charge for the coffee, but be aware that there is a charge.

Puzzled at first when using my phone for directions and it said hotel was permanently closed. Drove through the area that was a total construction zone but found the hotel to be open. Workers have removed the old cobblestone from the street and replacing them with pavers. I miss the old world feel the way it was. After being greeted very kindly at the front desk, was escorted to the third floor suite. The unique floor plan had a triangle shaped enclosed terrace that looked down on the front street. The bed and pillows were very comfortable. Given its location, the hotel was bigger than expected with a quaint courtyard and good size pool. Free parking in the adjacent lot was very convenient. Real reason for booking here was its proximity to La Negrita, a block away. Walked there for dinner and had a great time with the live band. Highly recommend and hope to return someday.

Excellent service, cleanliness and attention, air conditioning working at 100%

This places is lovely. Understand, though, that some of the super old furniture is worn. I was there for a month and switched back and forth between two rooms. The first room was a standard double. (The room pics I provide are all of this room). It was a lovely room. The bathroom didn’t make sense though. It was the tiniest bathroom I’ve ever been in. The pic shows the sink and the toilet. Across from that, there’s a shower. the room above this one has the same configuration as the one shown, but the sink is outside of the bathroom, which makes the entry/sitting area of the room more pleasant. I chose not Ask to move upstairs because it’s also hotter upstairs than downstairs… and the bathroom configuration wasn’t that big a deal to me. The first room was overlooking Calle 60. It was a bit noisy on some nights. I actually preferred my smaller room to the bigger suite. Something about it just felt nicer. It needed more comfy dining chairs for the little tea table though. The second room I stayed in was a suite with two double beds. (I am not posting pics of that one because there are too many personal items in the pics I have of that room). It was the corner suite facing both Calle 60 and overlooking the park in front of the hotel. IT WAS NOISY. The second room had more light, More room, and a much better bathroom configuration (toilet and shower inside, sink outside the bathroom). It also had a couch and lounging Chair as well as much better (and much older) furniture. By “better” I mean beautifully worked, with more storage space/specialized storage. However, the floor in the second room (the suite) was really badly damaged over by the bathroom. So from the door the room looks pretty much perfect. Over by the bathroom it looks run down. And that’s just how this place is. That’s why I say it’s like staying in someone’s grandma’s house. Beautiful, comfy, clean, but it’s clearly been used. There are rooms that have newer furniture, but understand that this is an old hotel. ITS GORGEOUS but if you expect everything to be new looking, then don’t stay here. I think they are renovating, but I’m not sure. I hope that they keep the furniture and just have if restored as best as possible. They should also restore the broken tiles. IMO restoration of the tiles and professionally filling nicks in wood would do wonders for these rooms. If I were to give this place a review just based on the look of it I would give it a 4. 3 for the condition and 5 for the beauty and ambience. I am giving it a 5 for three reasons: 1. It’s just gorgeous, 2. It felt like was staying in someone’s home… very peaceful… inviting… comfortable and 3. The staff. Come to think about it, they probably are the reason the place felt so comfortable. They seemed efficient and were pleasant, helpful people. There seemed not to be tension between staff members and pretty much everyone seemed to like their work. The hotel is also in

UNA PEQUEÑA VILLA ESCONDIDA.......Es un hotel con un ambiente acogedor, tranquilo y discreto,ligeramente alejado del centro a unas 4 cuadras de la catedral y el parque central y a unas 8 del ADO centro histórico, con personal amable que te responden desde que te confirman la habitación, puede ser en pareja o familiar,amplias las habitaciones, limpias y con amenidades, y definitivamente con una buena cama y suficiente almohadas, se descansa,cuentan con ventilador de techo y aire acondicionado,además de una pequeña alberca al centro de los 3 pisos que lo conforman en du interior que más parece una pequeña villa,amena,cómoda y con camastros a lado de un par de palmeras que dan un ambiente relajante y te hacen olvidar de que te encuentras en la ciudad. Vigilancia,amplio espacios e instalaciones, como dicen la casona porque la fachada así parece por la conservación y ser parte del centro histórico, además qué cuenta con amenidades,cerca de restaurantes,parques y relativamente de paseo montejo,ideal para salir por la tarde noche a dar un paseo o más.sin duda un lugar al cual regresaría de nuevo

Not sure why this hotel is so highly rated. Nothing about it is terrible, but the devil is in the details. The Good: - Staff is super friendly, incl. the valet - Rooftop pool and bar are really nice and a great feature - Overall layout of the hotel is charming - Great water pressure and genourous rooms The not so good: - Upon check-in, they tried charging us a 240/day ”resort fee”. After further questioning they said it was optional and would pay for the WiFi and the gym. Not a great business practice, espcially for a 5* hotel - Overall the hotel looks a bit dated and would benefit from some more maintenance - We booked a double room but were given a king room - when they showed us to a double room it was quite dirty - dirt on the linens, bathroom counter wasn't wiped down - so we just made do with the king instead - Beds weren't terrible, but I've slept better Location is a bit off the beaten path. Not bad but is was about a 20-30 walk to the city centre and the nicer restaurants.

This was my second time staying here. On this trip, I needed a very early check in and as a globalist, they made my room available super early which I appreciated after my red eye. Breakfast and the property are really nice. Lots of construction as they are redoing a large part of the hotel. Pool area is mediocre. Staff is great. Regular rooms are mediocre but the suites (which I stayed in on a previous trip) are amazing! Hotel location is decent depending what you want to do. Overall had a great stay.