Casa Italia Luxury Guest House - Adults Only

Cute hotel. Clean- service was awesome. Adult only is a plus. Will recommend to friends stopping through the area- and look forward to returning myself.

The property is a bit run down, the pool was dirty, the bed was very hard, the patio furniture on my balcony waws missing cushions. The staff was very thoughtful and helpful.

Friendly, helpful, English speaking staff, clean facility. The room 3as dated but very adequate with everything we needed.

Casa Italia advertises as a “Luxury Guest House” rating 4.4/5. The walls in the room were either unfinished or damaged, the air conditioning was noisy and installed in a way that hits your face all night long, there was a noisy fan attached to the celling, the safety box did not work, the fridge was empty. Simple bathroom, no tube as one would expect form a Luxury place. No gym, no Spa. Basic TV and internet, no personalized services, or any special technology. There is no restaurant nor room service; a basic breakfast is served by the same person who also seems to have the role of receptionist. The parking lot was around the corner, not very clean; the neighborhood looks awful at night. As a guest you are given three keys, one for your room, and two for the facility front doors, because after nine PM there is no one available for anything, if arriving after nine PM you must open, and once inside lock the doors again. The good thing found was the Staff, one person in particular, Robert, who went above and beyond to try to make us feel comfortable, trying to fix all those things that were obviously out of his control. The only reason we did not leave is because we saw so much effort from the staff. There are probably different definitions of Luxury Guest Houses, in my opinion this is not one and its prices are not too much different from other well know hotels around Merida Centro

LUXURY GUEST HOUSE ?????, Pésimo servicio, no tienen idea de lo que es el servicio al cliente, el gerente nunca dio la cara ( el contacto solo por email ???),ellos tienen la razón y el pasajero no !! el recepcionista no sabia nada y super mala actitud, super ruidoso, huéspedes haciendo ruido, moviendo muebles, vomitando a altas horas de la madrugada, la solución fue vete al otro hotel si quieres !!!, el barrio super inseguro . Evítense un gasto y decepción, hay cientos de opciones en Merida con muchísimo mejor calidad y servicio al huésped. yo como Agente de viajes nunca, nuca lo recomendare !!!

This hotel is nice for people who want privacy and quiet time.

Loved this little Guest House! Josephine and Damien looked after ur every need. The breakfasts were amazing! The room was great. Had nice bed, little balcony, huge TV, modern. We had the garden view room which cost a little more but worth it. Easy walk to restaurants and shopping. Highly recommended. Only one downside. I like to swim and the pool is tiny. Not for swimming. Would definately go back.

Location was great, 3 blocks from Paseo Montejo and restaurants (especially Hennessy’s Irish Pub). The staff could not do enough to make our stay very enjoyable. Highly recommend and will stay there again.

Where do I begin. The description says luxury, it’s not. The shower had mold, I’m not talking a little, I’m talking full blown mold. The A/c didn’t work, mind you it’s 90 degrees and humid. The water didn’t work after the second day. They moved us to a different property, that charged us for breakfast, even though it was included in our package. The staff was nice and tried to be helpful.