Guest User
February 20, 2025
I had to go to Mérida for work, and when I arrived at the hostel, they told me I'd booked for the following weekend. I told them it was a mistake and could I change it, but they told me there was no availability. I tried to get my money back, but they hung up on me or I heard them talking behind my back. Zero professionalism. I never got them to refund the 170 euros, even though I knew it was a mistake and canceled the reservation. The person who answered the phone didn't answer anything and treated me rudely. I understand it was my mistake, but they do offer refunds, especially with a week's notice. If you see it on ***********, check that the price is non-refundable, and even if they can refund it, they won't.
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