Akla Hotel Mérida

Centrally located with easy access to attractions and parking. Friendly, helpful staff provide excellent customer service, making guests feel welcome.

Inconsistent place. First got the room with the outdoor jacuzzi. The room was very different than the description, smelled like cat and the AC was filthy blowing dust everywhere. Even worse there was an uncovered skylight that let in the morning sun right above the bed. I’ve added a photo for reference. Why have the Spanish style shutters on the window that block out 100% of the light and an open sky light? The man at the front desk was extremely polite and kind and downgraded us for the second night to a 2 story room. This was an amazing room. Fantastic and totally dark at night. The in room spa is another story. After an hour of trying to fill the jacuzzi I gave up. Both faucets in the tub have water savers on them. I understand why hotels do this for showers but for tubs that hold a finite amount of water. That night, we wanted tea. The lady at the front desk said they only have 2 kettles but don’t share either. The she brought moderately warm water out. She refused to make new water or even make eye contact and was clearly bothered by this. Finally she agreed to boil water. She wouldn’t let me touch the kettle and of course didn’t understand how to boil water. Finally she allowed me to empty the water. Not overfill the kettle and have hot water but made it clear this was an exception. I’d expect a hotel of this caliber to provide hot water for tea or a kettle or even sell tea without too much discussion. The next morning the hotel was again perfect and it was the first person at the front desk. So would I be back? Yes for sure. I’d just pick my room very carefully and bring my own electric tea kettle with me next time.