Château de Mercuès

The hotel was a wonderful ancient building, superbly positioned on top of a hill. Our room was very good and the beautiful gardens and swimming pool much appreciated. All the staff were very friendly. We would stay again. The restaurant was quiet and we felt a bit "overserviced" with staff coming to our table more than was required. We felt the restaurant was not the same value-for-money as the hotel stay as the wines by the glass seemed overpriced.

This property trades on its location and the fairy-tale chateau. Beyond that the property is tired and uninspiring, service is okay (but not enough staff), room cleanliness was poor and the eating options are very limited. I particularly didn’t like being asked three times at checkout whether I was sure we didn’t have breakfast…hhmm, let me think!! Not the special experience our friends had promised. Wouldn’t come again.

The restaurant was a big disappointment and a reason to reconsider staying in the future. The restaurant information on line suggests that there are ala carte choices but in reality it is a fixed menu (2 options) with no choices. There are likely many customers who like me cannot eat certain foods and would prefer some flexibility even if in the set menu format.

This is an incredible place- quiet and isolated away from the busyness of everything else. The rooms are all unique and well cared for. Excellent housekeeping staff and very helpful reception. This is the place to relax! Restaurant is excellent for gourmet dinner and great for breakfast and lunch. We ha e stayed in many, many places in Europe and this one is in the top 2-3. Just great!

The hotel is in a lovely small village with exceptionally well maintained gardens to walk around. The restaurant was amazing the staff attentive and the room well maintained and comfortable to sleep.

This was our 6th stay at the Chateau de Mercues, the last being in 2022. This time was much improved from the previous which was still recovering from the pandemic. We have had Room 7 five times and this time Room 6 which was even more luxurious - both overlooking the weir. The chateau itself is beautiful but we noticed that the grounds are not kept as well as our first stay in 2016. The herb garden has gone and it is 'kept' without being beautifully kept. The Chateau itself is immaculate and the Bar and Restaurant areas lovely. The staff are very friendly and helpful. We stayed for four nights this time. The first night we had a meal in Le Dueze. We think it is overpriced and the portions are minute - also very expensive for the petit option - Euros 150 each. It is not to our taste but it is the only option available when Le Bistro is closed. We had one night with a platter on the terrace which was lovely but only because Le Dueze was full and I asked in advance of our stay to have that. On previous occasions, platters were available in the rooms but I felt I had to push for it. The Bistro was excellent on both nights - much more to our taste and on the second night the chef offered to do us something different which was kind so we didn't have to have the same food two nights running. We felt this time the staff were more helpful and trying harder. The only gripe we had with our room - which we also had with our previous room is that the plumbing is very bad in the sinks which drain very, very slowly. Only the sinks, the rest of the plumbing is fine so I wonder if they need some attention. Overall, a beautiful place and a most relaxing stay.