Guest User
June 21, 2023
English: We had a terrible experience with the property, not only problems reaching it with the navigator, but above all finding the residence. In addition, self check-in starts at 7:00 pm and there is no assistance number for those arriving after 7:00 pm (from the number left by the self check-in instructions in the email, the answering machine answered...). In addition to there being numerous digicodes to enter, keys left in the safe, a map that was not at all clear, it was a terrible experience. After many difficulties we decided to cancel the reservation, but we finally managed to enter, and the next day, not only did we have to pay the cancellation penalty from booking (the entire cost of the stay) but also the rate directly to the property, without meeting us for the double rate paid and for the terrible experience we had. The only positive note, the receptionist Allegria who despite the difficulties was very professional and available to help us the next day. In general, terrible judgment, find other accommodations!!
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