Best Hotels near Old World Designs, Menlo Park

I stayed at this hotel for 4 days and 3 nights and never received room cleaning service. The hotel staff told me that I could get a room cleaning service once every other days, but it was not kept properly. This hotel is located next to a highway and does not have double glazed windows, so there is some noise from passing vehicles. And I paid for the hotel in advance, but apart from the cost of the hotel stay, they paid me 50 dollars separately without notice. I think the amount was probably a cost in the name of a deposit, but the cost has not yet been refunded even after 4 days.

The hotel itself is not bad, but the quality of the guests is too poor. In the middle of the night, there are more than one tossing in the room. In the middle of the night, the engine roars and loud noises and music drove into the parking lot. For the sake of it, I can only score zero points for their quality

Very clean hotel. The service is good and coffee and tea are all-you-can-drink. Also, although there is only a little breakfast, the variety is changed every day. In addition, the lobby and breakfast venue can be used freely except for meal time, so you can buy dinner and eat there. I have to drive, but it's a short walk from the airport. There is no laundry.

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

We recently held a unique special reunion of co-workers spanning 32 years at The Grand Bay in Redwood City and was immensely impressed with EVERYONE at the hotel. Laura Urbina, Director of Sales & Marketing is amazing!!! She was very responsive, flexible and worked with us on every detail (even added her own unique surprise to ensure the evening be more special)! We utilized The Scroll Bar for the 120+person event and was perfect in every way. The food was delicious, well presented and thoroughly enjoyed by all as we had options covering all dietary requirements 😀. The bartenders never missed a beat and handled our group and even hotel patrons during the evening with impressive service and attention. Creative speciality cocktails created by Micheal (head bartender), was a huge hit! If looking for the perfect location with a a perfect group of individuals to handle your perfect event, The Grand Bay in Redwood City IS THE best choice. Many stayed at the hotel and all were greeted warmly upon check in and thoroughly enjoyed their stay. As a professional event planner with over 27 years experience handling some very high profile events, I wish there was ability to give The Grand Bay 10+ stars! This hotel is so much better than any in San Francisco or Bay Area, this is the new ”go to” hotel! Will definitely look forward to doing other events there at any opportunity as well as our next reunion! I live locally, and plan to make The Scroll Bar/Restaurant my new favorite. Food and service great!! Sit out on patio at fire pit and enough the water views...love The Grand Bay!

Atherton was better than expected. I knew it would be nice, but this hotel was nicer and had everything we needed for our stay. Spacious room, spacious shower and bathroom. The staff was incredibly nice and helpful when you need them. Gym was great as well. The price was a steal for how amazing it was. Definitely staying here in the future. Check-in was also super easy and fast.

The hotel is close to Stanford university, the price is small, the parking lot is free, no breakfast, the service is very good, the surrounding is convenient, there is a big Sichuan dish at 300 meters, next to the gas station

I have stayed one night twice in this location. First stay, the FOH was getting trained, focus was on checking me in the computer. Second visit, quick check in process, friendly staff, forgot to write my room number nor mention it to me, good thing I saw in app after parking. $18 on site parking either open next to hotel entrance, or in a gated covered lot. The room has a modern look with the vanity separating the bedroom and bathroom. The 1 king bed room has frosted walls/doors with no locks for the shower and toilet, not a fan of the frosted look because it does not look clean for me. The vanity had motion sensor lights on the bottom. The shower has both a shower head and has a rainfall shower system - pressure was both appropriate, strong for the shower head, moderate for the rainfall. Behind the vanity, facing the bed was a floor to almost the ceiling mirror - still don’t know how I feel about this haha. I do like the modern feel. The bed felt comfy. The room could be cleaner. There were some hair strands next to toilet and there were a couple under the duvet. There was a green stain on the water flush and a dried visible stain on the counter by the sink - we typically bring cleansing wipes to clean our room regardless but cleanliness definitely could be better. Great sized tv and desk available as a working space. Side note: it’s right next to 10 Butcher’s which is an upscale kbbq place pricey but yummy!👍

The hotel address is a bit remote and the room is a bit small; but the lobby manager saw us checking in, two adults and one child, and took the initiative to inquire and adjust to a larger room; the parking lot is bright and safe, the room facilities are new, and the room lights are slightly darker It would be nice to add a floor lamp; the breakfast is simple but exquisite, and there is a very good Korean restaurant across the street; it is not far from Silicon Valley and Stanford.