Canopy by Hilton Memphis Downtown Beale Street

The only things that need to be changed are the way they wash towels. the cleaning materials should smell better, has chlorine smell. everything else was great

We arrived just before 5pm and our room wasn’t ready, although check in was 4pm. After waiting another 20 mins we got a room. The refrigerator didn’t work, there was a coffee pot but only decaf was available. There was one glass & one coffee cup. When we went to the front desk we were told there were no other rooms available and the coffee delivery hadn’t been received that week so only decaf available. We asked for an additional coffee mug & glass and housekeeping brought two coffee mugs, no glass available. Location was about 3 blocks from Beale St. There were a number of people living on the streets that the hotel allowed to walk on the property, asking patrons for cash. At times we did not feel safe although there was a significant police presence in the area. On the positive side, every employee was courteous and helpful when possible.

I’m done with Canopy Dirty beds smell like a middle Eastern salesman Food wasn’t good Coffee shop was not good. Barista out of order Can’t charge to room Neglected just like Memphis.

The hotel restaurant service was HORRIBLE! First they left us sitting for 30 minutes. Then we waited for more than an hour to finally receive burnt and cold food. Management never came over to apologize or even acknowledge us. Everything else about the hotel was good to average.

Sticky floor Our room floor was really sticky, the room had only decaf espresso we asked about getting coffee and they said we can buy a cup at their cafe. Never not had free coffee at a hotel. Also we were led to believe we were around the corner from Beale Street but it was a 10 minute walk. Parking was 48 dollars more expensive than advertised.

I paid for an upgraded corner room with a larger room, a view inside the stadium next door to the hotel, and a pull out couch for my son to sleep on. We got there and received a standard inside room, no view, no pull out couch, and no added space in the room. We were told sorry by a nice staff but they admittedly had already given our room away.