Sheraton Memphis Downtown Hotel

The location is great and convenient to all the downtown happenings. The hotel staff were rude, unhelpful and to top it all off the air conditioning was out our entire stay. I asked to be moved to a different room to which the answer was no. Asked do they have fans for situations like this they said no. PLUS they charge my card twice for the room

Through *******, at a $110 for the night turned into an extra $50 due to a little extra early arrival rain was ready. Immediately. Then had to pay for parking $32 which is only valet and unsafe surroundings outside to park. Homeless people surrounding hotel, front street and all around the convention center. Most all the rain turned out as if it was cleaned, but the bed had 2 holes sunk in severely. They told it was Poo from the front end, never cleaned. The bathtub had a slight line in the back. Shampoo was broke off the wall with a piece of tape sitting on the soap rack. The floor was not swept normod. Due to spots and some grit and dust webs behind the toilet, no liners in the trash cans and the carpet had two areas of some type of piece of trash obviously was not vacuumed. Thank goodness I always bring my own cleaners. I have my own Cleaning business and this is not acceptable for the price of a high in hotel. I will never return or at least in Memphis tennessee, downtown. Anyone reading this? I recently stayed at Home2 It was perfect, so clean, I did not want to leave,safe and very nice parking. Available walmart, nearby and answers when questions needed.

Too hot Air conditioning not working. Then maintenance repair but room stay warm. Tempt did not go below 74. Difficult to sleep

Great place to stay Room was clean and comfortable. I was on the 9th floor great view. Bed was comfortable, multiple pillows for me helped

Air conditioning unit did not work the entire time I was there.. hotel security key did not work on elevator.. anyone could go up and down elevator and there were many homeless people there on the streets.. some were sleeping on benches outside facilities. Daily breakfast options were Limited and not good choices. Do not pay for breakfasts. Parking mandatory valet is not good for hotel guests