Sheraton Memphis Downtown Hotel

The location is great and convenient to all the downtown happenings. The hotel staff were rude, unhelpful and to top it all off the air conditioning was out our entire stay. I asked to be moved to a different room to which the answer was no. Asked do they have fans for situations like this they said no. PLUS they charge my card twice for the room

Sheridan hotels I thought were nice but I'm wrong Upon arrival to the hotel the main amenities very nice had to wait quite a bit just to get checked in watch several employees just stand around doing nothing while I was being checked in by one person that would actually working after the four or five of us finally got checked in went up to my room that was very dated carpet had stains all over the place bathroom tub backed up every time we took a shower toilet backed up called maintenance they're supposed to fix it out of my entire stay never got fixed elevator doors make you feel like you're about to plummet to your death every time they open cuz they are so loud and screeching employees are not nice I met one older gentleman my entire time here who was very nice and considerate other than that everyone I talk to either just seem like they didn't care or we're just rude. Overnight parking on property is $32 a day so for almost $70 to stay there for 2 days I expected decent service for valet which did not happen every time I came back after work and every time I want to leave to go somewhere or go to work I had to chase somebody down to get keys to my car to be able to leave they were never after area to help people with their cars and if you're paying almost $70 and that does not include a tip and they expect to be tipped even though they have horrible service this place just is not worth it it is downtown the building itself is very nice from the outside but as soon as you step inside to your rooms not worth it don't go.

When we got to our room there was blood in the bathroom on the wall and then something white on the vanity. At 5:30 in the morning they said our smoke alert button went off and charged us an extra 250.00 even though we do not and were not smoking.

The property seemed very old and run down. The front desk was understaffed. The valet staff was well organized and very helpful.

I liked the staff the room but I didn't like they didn't make sure I received my breakfast card and the swimming pool was closed yet again that was very irritating but overall it was a comfortable stay