Premier Inn Melton Mowbray

The hotel's central location near amenities and quiet ambiance are highlighted. Guests appreciate the spotless rooms, comfortable beds, and friendly, attentive staff. The breakfast variety and quality receive high praise.

Can't give 0 stars so had to give 1, this place has completely put me off staying at any premier inns ever again! Where do I even start, so shortly after arriving at the hotel we were all about to set off to sleep, when I spotted what I thought was a bug crawling on the sheets that my 6 year old was sleeping on and with further inspection we found it was a bed bug, so we stripped down the beds and found even more!! Crawling all over the pillows and sheets, NEVER in my whole life have I ever seen something so disgusting. This was just the start of my awful experience with this hotel, soon as we found the bed begs my partner went straight to reception to inform them, they were apologetic but went on to confirm that there had been other rooms that have had the bed bugs in them also and there seems to be a infestation now. My partner asked to be moved into a different room but all rooms were full, the hotel had no other spare rooms for us. At this point it was 1am in the morning, the lady at the reception said she would find us another hotel to transfer over to because this one was full, after 2 hours of waiting for this with no luck we decided to leave around 3am, and book ourselves another hotel ourselves. We had to drive 40 mins away to the nearest hotel that had rooms available, so we were driving around at 3am with 2 children who have had absolutely no sleep at all. We had to pay for this hotel out of our own pocket after already paying over £130 for the room we had booked originally, that was infested. This experience has caused so much stress and anxiety, and both children have been seriously mentally effected by this experience, the event we had booked on Sunday we had to cancel due to all of us being completely exhausted, my daughter was due to compete at a dance competition that she had spent months practicing for. She was devastated we could no longer go due to our experience at this hotel, by the time we got to the new hotel and got to sleep it was 4am. We drove all the way from west wales and our whole trip was ruined, a whole tank of fuel! Dance competition tickets, so much money lost!! All of our belongings can no longer be used due to risk of contaminating our own home, a dance costume that cost £650 that we took into the hotel room which cannot be washed, also cannot be used now due to the risk. Our car has had to be treated now also to limit the risk of spread. We WILL be taking this further, and I would AVOID this hotel at all costs!!! Full of bed bugs!!

We thoroughly enjoyed our stay at this Hotel. It wasn't the first time I've stayed here but now it is spot on. The room was very clean and comfortable, including the bathroom. Everything we needed was there. The T.V., Air conditioning and Wi-Fi worked very well. The bed was a very good size and comfortable. Tea and coffee tray was good and as things got used replacements were available in the reception area. Both cooked and continental breakfasts were excellent, the service good and we found all the staff extremely friendly and very helpful. Found it very relaxing and quiet. Would love to stay again soon!