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5 star

Stamford Plaza Melbourne
4.2/5126 Reviews

Stamford Plaza Melbourne

Melbourne Central Business District Melbourne|0.39km from The Ian Potter Centre: NGV Australia
My husband and have stayed at The Stamford Plaza times many times over the years and have always loved it, but this was the first time bringing the kids, as we wanted to treat them to a special night out in the school holidays. PROS - The pool and spa were the highlight of our trip. After reading some previous reviews about the water being too cold we were a little concerned, but they were both absolutely wonderful. The pool area was clean and the pool was lovely and warm. The spa was perfect and HOT - just the way we love it. My children LOVED the glass elevator, this was a real thrill for them and they are already asking when we can go back to go in it again. We did meet some lovely staff during our stay, and check in and check out was fast and easy. The room was nice and clean. There is absolutely no view of the city lights (we were looking out onto a wall) but this is just due to the location and can't be helped. The central location is fantastic. CONS - No valet - I'm sure this was a service that used to be offered in the past? Our bags took nearly 2 hours to be delivered to our room, and this was time wasted that we were planning on heading out to explore the city. They only arrived after several follow up calls asking how much longer they would be. We only had 2 towels (and no robes) in our bathroom, even though our booking was for a family of 4. When our bags arrived, we asked the gentleman to please provide 2 more towels for the kids but they never came. We ended up needing to take 2 extra towels from the pool area back to our room. Our 'Indulgence Package' included a bottle of wine which we were told would be brought up to the room. This also never came and I needed to ask for it upon checking out. The real let down though was the buffer breakfast, which was included in our package. We have stayed at many 4 and 5 star hotels and this was possibly the worst breakfast we have come across - I wouldn't even rate it a 2. The coffee machine was broken, and there was no service asking if we would like a fresh tea or coffee. My son had the pancakes (pre-made sitting out with the bread) and he said they tasted stale and crumbled in his mouth. The hot food (eggs, bacon, tomato, hash brown) were all stone COLD - not even luke warm. I considered asking if they could pop my plate into the microwave to heat them up but lost my appetite wondering how long it had been just sitting out there. And the fresh fruit was dry and looked like it had been sitting out a long time. I wish we hadn't taken take package with breakfast included, as we could have had a hot breakfast for much less $$ from the McDonalds just around the corner. Our package also included late check out to 12 noon however our keys did not allow us entry back in after 11am. OVERALL - We would stay at the Stamford again however I think they need to advertise it for what it truly is - a 4 star hotel. We have stayed at many 5 star hotels in Melbourne such as Crown Towers, the Langam and the H

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Business travel

InterContinental Hotels Melbourne, an IHG Hotel
4.3/5133 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

Melbourne Central Business District Melbourne|1.03km from The Ian Potter Centre: NGV Australia
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Breakfast

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Top rated hotels in Melbourne

Searching for hotels near The Ian Potter Centre: NGV Australia? Compare room rates and reviews to find your ideal stay.
Selina Central Melbourne
4.1/547 Reviews
Melbourne Central Business District
I was booking for Selina Central Melbourne but i get told that there are flood, so my booking has change to Selina St.Kilda. i was come so late but the staff still in receptionist. All the staff are nice. Its goof for backpacker.
Sofitel Melbourne on Collins
4.4/5101 Reviews
Melbourne Central Business District
The first time I drove a sports car, the parking guy trotted over to greet me every time and could remember my name. Later, my car was repaired, and this time I came with a car provided by the insurance company. I parked more than ten times for three days and three nights, and every time I was asked to wait, I couldn’t remember me every time, and every time I was asked why I was here, I was here to ****. Live directly next time crown.
Flinders Landing Apartments
4/552 Reviews
Melbourne Central Business District
We stayed on floor 4 room 10 Saturday night. We arrived at 2.10 and our room was not ready (we had just driven 4 hours) The guy at reception said about a half an hour and he would call us when it was read We went for a walk and watched some footy. 3.10 came and still no phone call so we called the apartments and the guy said the room would be ready in 10 minutes.   When we checked in we were not asked anything about vaccinations as per your email sent last week We went upstairs got organised, 4 of us sat down to have a drink, most of the flute & wine glasses were filthy, some still had remnants of lipstick. We also did not have a tea towel. I took 3 of the dirtiest glasses down stairs to get replaced, he could only find 1 clean glass. 3 were brought up later on but were about to go out I have attached a couple of photos of the apartment, appalling absolutely appalling. Lots of water damage bathroom and the floor outside the bathroom is all uneven and and all of the carpet was pretty disgusting We had the room with the window, the lane was very noisy so not much sleep, then early hours the garbage's were emptied with mostly bottles smashing and woke us up Very disappointing stay to say the least 
Adelphi Hotel
4.4/559 Reviews
Melbourne Central Business District
Gem of a hotel in Melbourne, with all the facilities you'd expect, pool, bar, food, access to parking next door, in the heart of the city without being too busy. The staff were exceptional and the nice touch's made our visit, just that little bit better. Complimentary drinks, chips, lollies, pretzels etc, was a welcome change. All in all, a memorable visit for my 60th birthday.
Grand Hyatt Melbourne
4.6/5188 Reviews
Melbourne Central Business District
Service was very good but overall experience I would rate it as mediocre. The location is very convenient. The room looks quite dated. When we entered the room, i killed 2 bugs and was very worried if they were bed bugs, so called room service and they came down to attend to us right away. However, the hotel facilities were not functioning very well. For instance, the touch screen lift was not working well. Many time we scanned our room cards, it doesn't detect our floors so we ended up missing our floor and went up or down with other guests. The bath tub with spa function was so loud when turned on, you could hear them by the bed outside the toilet. All the furnishing in the room and surrounding seems very outdated. The chairs on the breakfast tables were not looking very new and quite dirty with stains and dirts.
Adina Apartment Hotel Melbourne Flinders Street
4.3/5106 Reviews
Melbourne Central Business District
It is very clean every day. The door is the tram, which is convenient for travel. The sound of the legendary train is there, but it has little effect. There is no view of the room, and the air conditioner will be turned off automatically in the middle of the night.

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