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InterContinental Hotels Melbourne, an IHG Hotel
4.2/5133 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

Melbourne Central Business District Melbourne|2.47km from Punting on the Lake
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Top rated hotels in Melbourne

Searching for hotels near Punting on the Lake? Compare room rates and reviews to find your ideal stay.
Quest St Kilda Road
4.3/5103 Reviews
St Kilda Road
Was actually really happy with our stay, the bed was very comfy which was a surprise for a hotel. Had Netflix on the TV and a nice balcony on 3rd floor. Thought the room was very nice for the price we paid. Reception people were helpful and polite. Will definitely stay there again in the future
The Kinson
4.4/587 Reviews
St Kilda Road
This hotel is a hidden gem! The tram is at your doorstop, which takes you straight into the city. If walking is your thing then it will only take you 25 minutes. I was lucky enough to get a room with a view of Albert Park. My room had plenty of space to set up a work station as well as relax. The team on the front desk were welcoming and faciltated a speedy check in and out.
Seasons Botanic Gardens
4.1/5104 Reviews
Melbourne Central Business District
The surrounding environment is very good, but there is a little distance from the city. There is no room cleaning on the weekend. The paper jams from the cracks in the door to inform me to jump. I need to clean the front desk to inform me if I will clean it. The room is large, there is a kitchen to cook for yourself, the disadvantage is that there is no open window
Quest on Dorcas
4.3/578 Reviews
Melbourne Central Business District
Although the location is not in the city, it is very close to the city. Not far from the Royal Botanic Gardens, the hotel is clean and the service is very good.
Saint Domain Serviced Apartments
3.9/545 Reviews
Melbourne Central Business District
everything about Saint Domain Coventry Street is just Beautiful, the staff are amazingly Respectful the location is Location is just amazingly convenient, the rooms are just blissfully zen!! Everything about this place is just perfect even the rate are jaw drooping fantastically affordable well done guys!! Star Ratings ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Definitely a 10 / 5 StarRatings -Shaz.xo ..804
Tyrian Albert Park Lake
4.3/563 Reviews
St Kilda Road
I loved this apartment! I’ve stayed in several hotels and establishments over the past few weeks in Australia and this was the best by FAR! Cleanliness and attention to detail were immaculate. It was so refreshing to walk into a beautiful apartment with everything taken care of - the TV was great and had movies on demand (and there was a TV in the bedroom too!), there was a washing machine and tumble dryer, with washing powder provided. There is a dishwasher (again, dishwasher tablets as well as washing up liquid provided and topped up throughout my stay). I got fresh towels everyday and my bed made/bins emptied etc. The kitchen area was so well stocked with equipment and had everything I needed and more. Staff were very accommodating and lovely - I was able to check in over 3 hours early (which was a god send after a long flight) and check out 2 hours late (again so helpful as I was just heading to the airport so it meant I could do some final washing and get ready). The rooftop pool, sauna and spa were a great addition too, which I used almost everyday. Very quiet and restful place which provided me with a really good rest that I needed at this point on my trip, and allowed me to do all my washing etc in the comfort of my room, which means I’ve left feeling rejuvenated. Very impressed and would definitely return!

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