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InterContinental Hotels Melbourne, an IHG Hotel
4.2/5131 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

Melbourne Central Business District Melbourne|0.86km from Melbourne Visitor Centre
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Top rated hotels in Melbourne

Searching for hotels near Melbourne Visitor Centre? Compare room rates and reviews to find your ideal stay.
Selina Central Melbourne
4.1/547 Reviews
Melbourne Central Business District
I was booking for Selina Central Melbourne but i get told that there are flood, so my booking has change to Selina St.Kilda. i was come so late but the staff still in receptionist. All the staff are nice. Its goof for backpacker.
Adelphi Hotel
4.4/560 Reviews
Melbourne Central Business District
Gem of a hotel in Melbourne, with all the facilities you'd expect, pool, bar, food, access to parking next door, in the heart of the city without being too busy. The staff were exceptional and the nice touch's made our visit, just that little bit better. Complimentary drinks, chips, lollies, pretzels etc, was a welcome change. All in all, a memorable visit for my 60th birthday.
DoubleTree by Hilton Melbourne
4.2/589 Reviews
Melbourne Central Business District
Good location. Room was quite small. No hotel toiletries provided was informed the same will be provided only upon request. Reception staff not very hands on the hotel policies. The sparkling/spring bottle of water & cookies were given during checkin. We were informed that the water is refillable. Later when we requested for the same the night shift receptionist said that it will cost AUD5.00 per bottle. For breakfast same food were served during our 4 days stay. Ms. Nos was very efficient, helpful and cheerful.
Flinders Landing Apartments
4/552 Reviews
Melbourne Central Business District
We stayed on floor 4 room 10 Saturday night. We arrived at 2.10 and our room was not ready (we had just driven 4 hours) The guy at reception said about a half an hour and he would call us when it was read We went for a walk and watched some footy. 3.10 came and still no phone call so we called the apartments and the guy said the room would be ready in 10 minutes.   When we checked in we were not asked anything about vaccinations as per your email sent last week We went upstairs got organised, 4 of us sat down to have a drink, most of the flute & wine glasses were filthy, some still had remnants of lipstick. We also did not have a tea towel. I took 3 of the dirtiest glasses down stairs to get replaced, he could only find 1 clean glass. 3 were brought up later on but were about to go out I have attached a couple of photos of the apartment, appalling absolutely appalling. Lots of water damage bathroom and the floor outside the bathroom is all uneven and and all of the carpet was pretty disgusting We had the room with the window, the lane was very noisy so not much sleep, then early hours the garbage's were emptied with mostly bottles smashing and woke us up Very disappointing stay to say the least 
Punthill Flinders Lane
4.1/585 Reviews
Melbourne Central Business District
Good location, convenient to go anywhere. The commercial music downstairs in the evening is a bit noisy, probably after 22:00. It’s very convenient to eat, leaving it. On the night of arrival, because the plane got late late, the hotel reception was off work at 20:00, but I met two foreign guys to help me solve the check in, and also guided me to the door of the room. Really feel that everything is beautiful and harmonious
City Square Motel
3.7/567 Reviews
Melbourne Central Business District
The good, the bad, and the ugly. The ugly. We stayed on the second floor with a laneway directly behind our room. Very regularly, every night, there was a loud sound of compressed air escaping from a vessel of some sort which reverberated in the confined space between buildings. It was loud enough to wake you up if you weren’t in a deep sleep. You could hear it over the TV and other background noise. The time interval between the compressed air escaping was about the time it took us to ALMOST get to sleep. By the third night we were sick of the lack of sleep and went to a chemist to buy earplugs. Although they helped, they didn’t block all the noise from the compressed air. But we were SO tired by then we finally got to sleep. The bad. The bed wasn’t too bad, but the pillows were just about ready to put outside for the dog to sleep on. One had a bit of ‘body’ left in it, the other was completely deflated. Had to fold in half to get my head up high enough to keep my neck from aching. (At least the pain in my neck distracted me from the air compressor noise!) The rooms aren’t serviced. The room smelt a bit ‘enclosed’. Like the wardrobe smell you get in a cupboard you haven’t opened for a long while. Carpets could have done with a steam and perfume? It wasn’t bad enough to cause concern though. Just an indication of the level of service. Bathroom mouldy. The good. The motel was very central, which was very handy. Trams practicality on every corner. 720 restaurants/bars/cafes within 500m radius of motel. The one staff member we met was very nice and friendly. There was plenty of steaming hot water in the shower.

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